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Christmas experience temporarily closed after complaints

The experience was created by Laurence Llewelyn-Bowen Credit: BPM Media (Midlands)

A Christmas experience created by Laurence Llewelyn-Bowen has been temporarily closed after hundreds of complaints from visitors.

Unhappy families who paid £22.50 per ticket took to social media to complain about The Magical Journey attraction, at the Belfry golf club, in Wishaw, Warwickshire.

Some claimed the experience was "far from magical", expressing their disappointment at the waiting time to see Santa and the toys handed out to children.

Following the complaints organisers have temporarily closed the attraction until Wednesday “for improvements” and offered refunds to people who have already visited and those who were due to go along on Sunday, Monday, and Tuesday.

The Magical Journey attraction in Warwickshire Credit: BPM Media (Midlands)

“Based on customer feedback we have taken the decision to take three full days closure today (23/11/14), tomorrow (24/11/14) and Tuesday (25/11/14) in order that we can implement changes and improvements to the experience.

Our customers are our priority for safety and a magical experience and we sincerely apologise for any inconvenience this may cause.

It is important that we deliver the high quality experience you are expecting and hope to reopen with improvements and changes having been made.

We have also had difficulty with torrential rain on site affecting the lighting and sound, we have people working to repair this damage.

All customers affected by these closures have been emailed and will be offered either a refund or a new date, based on their preference."

– Organisers post on Facebook

Winter comes to Cribbs Causeway with the help of Union J

The mall at Cribbs Causeway has been transformed into a winter wonderland Credit: Cribbs Causeway
Getting their skates on - the ice rink offers an extra treat for Christmas shoppers Credit: Cribbs Causeway
The boyband Union J, which features George Shelley from Clevedon (second from left) is switching on the Christmas lights at the Mall tonight Credit: Union J

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Christmas tree forest springs up in Bristol

The family Christmas tree can spread joy for a little while longer thanks to this temporary forest Credit: ITV News West Country

Christmas trees donated by Bristol residents have become part of a temporary forest on Bristol's Harbourside.

It's an art project called Second Chance, which originated in Prague. The exhibition featuring the donated trees can be seen next to the Lloyds Amphitheatre throughout January.

Church opened just for Christmas

The church in the deserted village of Imber on Salisbury Plain will be open over the Christmas period.

Visitors can look around St Giles Church between December the 27th and January the 5th between 11am and 4pm each day.

The village was abandoned when the army took it over in 1943 to use it for D-Day training, forcing residents to move out, never to return.

It's been used for military purposes ever since, with access granted to the public a few times each year.

Imber Church on Salisbury Plain will be open over the Christmas period.

Last minute shoppers battle the weather

Despite the atrocious weather, thousands have been pounding the pavements of the region's high streets for those last minute Christmas presents.

The credit card company Visa predicts that shoppers across the UK will have spent £1.2 billion on its cards alone. That's more than £862,000 a minute.

In Swindon camels were also vying with the pre-Christmas sales for the shoppers attention.

Robert Murphy reports:-

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Age UK's Christmas help

If the thought of one Christmas meal leaves you feeling full, then spare a thought for the charity cooking up 40 every day this week.

It's all for the benefit of vulnerable pensioners, some of whom will be alone this festive season.

The lunches - and much more besides - are the work of Age UK in Gloucestershire, one of the charities benefiting from this year's ITV Text Santa appeal.

Richard Payne reports on the help it provides.

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