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Full report: Train company apologises after six hour train delay

First Great Western has apologised after hundreds of passengers travelling from the West Country to Paddington were stranded for hours on a train. An inquiry's started into why it took so long to repair the fault near Pewsey.

There were 500 people on board. Today some complained they were left without food or water. Bob Constantine reports.


Stranded passenger speaks to ITV News West Country

Nicole Withers was returning to London after a holiday in Devon.

She told ITV News West Country that she could not believe it took 6 hours to sort out the problem:

All this time the carriages were packed including families, children, pregnant women, the elderly.

There was no food and water. They had run out of supplies.

It was an absolute disgrace and we all deserve some serious compensation for being trapped like that.

– Nicole Withers.

Passengers stuck on train take to Twitter

Passengers stuck on a train near Pewsey in Wiltshire last night took to Twitter to complain.

The 11am service from Penzance to London Paddington eventually arrived at its destination at 10:15pm, more than 5 and half hours late.

Full refunds offered after train delay

First Great Western has apologised ad offered full refunds after hundreds of passengers were left stranded on a broken-down train for almost six hours.

I'm really sorry for the significant delay experienced by our customers on the 11am train from Penzance to London Paddington this afternoon. A delay of this magnitude is unacceptable and a full investigation will be carried out following today's train failure. The train suffered a fractured air pipe, which automatically applied the brakes as a safety measure.

– Sue Evans, First Great Western spokeswoman

The train eventually arrived at Paddington at around 10.15pm - five hours and 40 minutes after its expected arrival time.

Our priority was to make sure our customers were looked after on the train and to get them moving as soon as we could. After extensive work to the train to get it moving, customers were met at Reading and London Paddington to make sure they could get to where they needed to go. We have already spoken to many customers but would urge everyone on the train to send us their details so that full refunds can be given in recognition of the poor service.

– Sue Evans, First Great Western spokeswoman
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