An undercover investigation claims to have found worrying failings at a centre in Bristol that handles non emergency calls for the NHS 111 service.
The Channel 4 'Dispatches' programme said staff don't have the right equipment or training.
The company that operates the call centre denies all the allegations.
Katie Rowlett reports:
You can read the company's full statement here.
A call centre in Bristol, designed to handle non emergency NHS calls is failing patients, according to an undercover investigation.
Channel 4's Dispatches programme claim the 111 service, run by private healthcare company Harmoni, is sending out ambulances for the wrong reasons and not providing sufficient equipment or training for staff.
On Monday, NHS Direct pulled out of its main contracts of the 111 service, including one in Somerset.
Harmoni said their services are reviewed weekly to ensure safety.
The Conservative MP for Bristol North West Charlotte Leslie is a member of the Commons' Health Select Committee:
NHS Direct, which manages a third of England’s NHS 111 helpline services, has announced that it is to withdraw from its 111 contracts.
It will not affect the delivery of the 111 service in Somerset but it does means Somerset Clinical Commissioning Group (CCG) will have to find another provider.
NHS England deputy chief executive Dame Barbara Hakin told ITV News NHS 111 is a "great concept" and blamed providers, including NHS Direct, for failing to deliver a quality service:
Dr Malcolm Kendrick told ITV News the111 service is "ridiculous" and says the NHS was "warned and warned" it wasn't going to work:
NHS Direct originally won 11 of the 46 contracts to provide the 111 service.
Earlier this month the company announced that it would be unable to provide the service in North Essex and Cornwall.
But now it is also planning to stop providing the service in Somerset, Buckinghamshire, east London and the City, south-east London, Sutton and Merton, West Midlands, Lancashire and Cumbria, Greater Manchester, Merseyside and Cheshire.