Live updates

  1. National

'Constructive discussions' with new 111 providers

NHS England pledged to support the commissioners of 111 services to put in place alternative providers.

We are working closely with the Trust Development Authority and the Board of NHS Direct to ensure that NHS Direct continues to provide a safe, high quality service to patients while, alternative, long-term, providers are secured.

We have been in discussions with NHS Direct for some time over this issue and they have assured us they are committed to continue to provide services.

We are also having constructive discussions with a number of potential new providers who could take on these contracts, specifically with the local ambulance trusts who have experience and a strong track record in provision of similar services

– Dame Barbara Hakin, NHS England’s Deputy Chief Executive
  1. National

NHS Direct projected a £26m deficit for financial year

NHS Direct announced it was seeking to withdraw from the 111 contracts it entered into. Credit: NHS

The company announced that it was preparing for a "planned withdrawal" from the contracts after projecting a £26 million deficit for the coming financial year.

NHS Direct provides the non-emergency phone line in nine regions of England.


  1. National

NHS Direct to provide 111 service until new plans made

We will continue to provide a safe and reliable NHS 111 service to our patients until alternative arrangements can be made by commissioners.

Whatever the outcome of the discussions on the future, patients will remain the central focus of our efforts, together with protecting our staff who work on NHS 111 to ensure that the service will continue to benefit from their skills and experience.

– Nick Chapman, NHS Direct Chief Executive
  1. National

NHS Direct statement due on 111 helpline

NHS Direct is due to make a statement within the next half an hour regarding the non-emergency 111 helpline.

Earlier this month NHS Direct announced it would not be able to initiate contracts in Cornwall and North Essex.

A statement said: "NHS Direct have written to commissioners in Cornwall and North Essex advising them that they are unable to initiate contracts for the NHS 111 service because they cannot be delivered for the resources within the contracts."


NHS sees big increase in 999 calls since 111 service introduced

The public are urged to call this alternative number when it's less urgent Credit: NHS

NHS departments in the West Country claim they have seen a big increase in 999 calls since the NHS 111 service was introduced.

They say a high number of inappropriate calls were passed on from the new computerised helpline, which is run by a private provider.

They say number were particularly high in Gloucestershire and Wiltshire.

Load more updates