Live updates

Some homes now have water in Swindon

The water supply is back on in some houses in Swindon after a burst water pipe has left hundreds of homes with out water for most of today.

Thames Water is still handing out bottled water at three locations around Swindon.

Our work to re-route water around our network means water pressures are now improving and supplies are gradually returning across the area.

Some customers will have their water back sooner than others and in the meantime we’ll make sure bottled water is still available.

We expect it to take until later this evening for everyone to have their supply back.

We’re really sorry to all those who have been affected and are doing all we can to get things back to normal as quickly as possible.

– Thames Water

Thames Water says customers should check its website for updates.

Water supply in some areas of Swindon may not be back on until later this evening

Thames Water are giving out bottled water at three sites around Swindon as some houses and business are without water supply.

The company is hoping most people will be reconnected by later this evening.

Our work to re-route water around our network means water pressures are now improving and supplies are gradually returning across the area. Some customers will have their water back sooner than others and in the meantime we’ll make sure bottled water is still available.

We expect it to take until later this evening for everyone to have their supply back. We’re really sorry to all those who have been affected and are doing all we can to get things back to normal as quickly as possible.

– Thames Water

Advertisement

Thames Water say "sorry" to customers with no water

Thames Water are giving out bottled water from three locations around Swindon after a burst water pipe has left homes and businesses without water.

We’re sorry to those customers who’ve had no water or low pressure this morning. The work we’re doing to re-route water around our network is having a positive effect so we’re gradually seeing pressures improving.

It will however still be some time before things return to normal so we’ve made bottled water available at three collections points in the area and will keep these topped up for as long as needed.

– Thames Water

Bottled water is available from the following locations:

- Lyneham Express, A3102 Lyneham (Opposite Teal Avenue ), SN15 4PS

- Sun Inn, Lydiard Millicent, SN5 3LU

- Borough Fields Car Park, Wootton Bassett, SN4 7AX

Bottled water to be given out in Swindon

600 homes without water or with no water pressure in Swindon Credit: PA: Tim Goode

Thames Water are working to repair a burst water pipe in Braden Village which has affected homes and businesses in the Swindon area.

Around 600 customers are without water or have low water pressure.

The company says it will be giving out bottled water to those affected whilst it continues to redirect water supplies.

Thousands of people without water in Swindon

Thames Water has apologised to customers in Swindon who don't have any water this morning Credit: ITV News

Thousands of people in the Swindon area have little or no water this morning, after a large burst water main that's affected the Flaxlands reservoir.

The people affected live in the SN or GL7 postcode areas.

Thames Water has issued the following apology:

"We're sorry to customers who are experiencing no water or low pressure in the SN/GL7 postcode areas. We are currently on site carrying out investigations and are working hard to resolve this. We're sorry for any inconvenience this may cause you."

Advertisement

Thames Water plans 10 per cent plus hike in bills

Thames Water plans inflation-busting rises in household bills Credit: Tim Ockenden/PA Wire/Press Association Images

Households in parts of Wiltshire could see water bills rise by more than 10 per cent above the cost of inflation - but elsewhere in the region they could drop by around six per cent. Thames Water wants to make the increase to pay for a new sewer in London.

By contrast Wessex Water says its bills will fall in real terms from an average of £479 a year now to £454 by 2020.

Thames, which pays no corporation tax, last week announced half-year pre-tax profits were up by nearly a fifth to £134.2 million, helped by an above-inflation tariff hike. It is already at loggerheads with the regulator over customer charges.

Thames serves 14 million customers in and around London. It said its current typical £358 bill is £50 below the average for England and Wales but would increase to £398, plus inflation, for 2020.

Last month it was slapped down by Ofwat over plans for a one-off £29 bill hike for next year, because of unforeseen costs including customers failing to pay their bills, as well as the Thames super sewer.

Regulator could block surcharge on water bills

The water regulator, Ofwat, may block a proposed £29 surcharge on bills for thousands of customers in Gloucestershire and Wiltshire.

Thames Water wants to impose the levy next year - on top of its annual price increase, to pay for a new sewer in London and to cover the cost of bad debt.

Ofwat is now challenging the need for the increase, a move welcomed by the consumer watchdog.

Sir Tony Redmond from the Consumer Council for Water said he was encouraged the regulator had taken this decision:

Plans to increase West water bills to pay for London sewer

Thames Water want to add £29 to every households bill Credit: ITV News West Country

Thames Water wants to increase prices for customers in the West to help pay for a new super sewer in London.

The company, which supplies water to parts of Wiltshire and Gloucestershire, has applied to regulator Ofwat to add an extra £29 onto every household's bill. Thames Water says the company is facing a tough time financially even though its revenues rose to £1.8 billion in the last financial year.

Watchdog 'concerned' at Thames Water price plan

The Consumer Council for Water has expressed disappointment over Thames Water’s plans to increase its prices next year. The company’s proposals could see the average water and sewerage bill in the Thames area (including parts of Wiltshire and Gloucestershire) increase from £354 to almost £400.

The company says the rise is to cover a rise in bad debt, costs associated with the 2011 transfer of private sewers to company ownership, and land purchase linked to the Thames Tideway Tunnel.

Many other water companies absorbed the costs that Thames say they are facing – and they have done so without applying for a further price increase. We believe that Thames Water should do the same. Our research shows that one in seven customers say they can’t afford their water bill. This is reflected in an increasing number of customers defaulting on payments to their water company. Thames Water’s price hike will add to the problem.

– Sir Tony Redmond, Consumer Council for Water
Load more updates