Deborah Moore, mother of Diana who died in Frenchay Hospital in 2006, says the NHS Trust should be more accountable.
Following an inquest, the coroner said Diana's visits to the the hospital all resulted in a lost opportunity to give treatment.
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The surgery says many patients are happy with the system but others say it can result in a very long wait on the phone.
The traditional outfitters in Kingsbridge has been fitting customers with belts, bras and braces for five decades.
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