Questions are being asked after a bus load of people from the West Country were stranded in the middle of the night in central London.
They'd travelled to the capital to work as stewards on the day of the Jubilee Pageant on The Thames.
The company that was supposed to be looking after them says the mix-up happened after their coach turned up in London 2 hours early. It has since apologised.
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Stay cold and unsettled
Staying cold and unsettled
Heavy snow and freezing temperatures have stranded vehicles and closed a number of roads across Gloucestershire and Wiltshire.