FULL REPORT: NHS 111 helpline

There's growing concern about the service being offered to patients by the new non-emergency telephone helpline 111.

It was supposed to be an alternative to 999 - removing some of the workload from the overstretched ambulance service and the overcrowded hospital emergency rooms but critics say it's adding more pressure.

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Concern over 111 helpline

There's growing concern in the West Country about the service being offered to patients by the new non-emergency telephone helpline 111. It's also been criticised for adding more pressure to A & E staff.