NHS sees big increase in 999 calls since 111 service introduced

The public are urged to call this alternative number when it's less urgent Credit: NHS

NHS departments in the West Country claim they have seen a big increase in 999 calls since the NHS 111 service was introduced.

They say a high number of inappropriate calls were passed on from the new computerised helpline, which is run by a private provider.

They say number were particularly high in Gloucestershire and Wiltshire.


Concern over 111 helpline

There's growing concern in the West Country about the service being offered to patients by the new non-emergency telephone helpline 111. It's also been criticised for adding more pressure to A & E staff.