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Concern over 111 helpline

There's growing concern in the West Country about the service being offered to patients by the new non-emergency telephone helpline 111. It's also been criticised for adding more pressure to A & E staff.

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NHS sees big increase in 999 calls since 111 service introduced

The public are urged to call this alternative number when it's less urgent Credit: NHS

NHS departments in the West Country claim they have seen a big increase in 999 calls since the NHS 111 service was introduced.

They say a high number of inappropriate calls were passed on from the new computerised helpline, which is run by a private provider.

They say number were particularly high in Gloucestershire and Wiltshire.

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