NHS Direct pulls out of 111 deals

NHS Direct is to pull out of more 111 contracts including one in Somerset.

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Statement on Somerset's withdrawal from 111

NHS Direct, which manages a third of England’s NHS 111 helpline services, has announced that it is to withdraw from its 111 contracts.

It will not affect the delivery of the 111 service in Somerset but it does means Somerset Clinical Commissioning Group (CCG) will have to find another provider.

I would like to reassure the people of Somerset that despite NHS Direct announcing that contractual difficulties have forced it to withdraw from providing the 111 service to Somerset, the service is continuing to operate as normally.

As an interim measure, we are holding talks with the South Western Ambulance Services NHS Foundation Trust with a view to ensuring the 111 service in Somerset continues to deliver a safe and prompt service.

In the coming months Somerset Clinical Commissioning Group will be preparing to go out to tender again to secure a new provider of its 111 service.

– Dr Ed Ford, Somerset Clinical Commissioning Group’s GP Lead for 111

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