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NHS 111 number 'failing patients'

A Channel 4 Dispatches investigation claims a call centre in Bristol, designed to handle non emergency NHS calls, is failing patients

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Full report: NHS 111 'failing patients'

An undercover investigation claims to have found worrying failings at a centre in Bristol that handles non emergency calls for the NHS 111 service.

The Channel 4 'Dispatches' programme said staff don't have the right equipment or training.

The company that operates the call centre denies all the allegations.

Katie Rowlett reports:

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