An undercover investigation claims to have found worrying failings at a centre in Bristol that handles non emergency calls for the NHS 111 service.
The Channel 4 'Dispatches' programme said staff don't have the right equipment or training.
The company that operates the call centre denies all the allegations.
Katie Rowlett reports:
More top news
Your latest weather update with Bob Crampton.
Bristol Mayor George Ferguson has been accused of a "nasty personal attack" in a row over how the city's Green Capital cash was spent.
Bristol Mayor George Ferguson says there will be "further breakdown" of how the city's Green Capital cash was spent.