An undercover investigation claims to have found worrying failings at a centre in Bristol that handles non emergency calls for the NHS 111 service.
The Channel 4 'Dispatches' programme said staff don't have the right equipment or training.
The company that operates the call centre denies all the allegations.
Katie Rowlett reports:
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Generally dry overnight. A dry start to Sunday, some rain forming in the west later.
Generally dry overnight with some rain in the east. A dry start to Sunday, some rain arriving from the west later in the day
Sunny afternoon, dry and mild overnight