An undercover investigation claims to have found worrying failings at a centre in Bristol that handles non emergency calls for the NHS 111 service.
The Channel 4 'Dispatches' programme said staff don't have the right equipment or training.
The company that operates the call centre denies all the allegations.
Katie Rowlett reports:
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Luke Castiglione with the latest weather. Sunny spells this afternoon, heavy showers - some thundery. Brighter in the West.