An undercover investigation claims to have found worrying failings at a centre in Bristol that handles non emergency calls for the NHS 111 service.
The Channel 4 'Dispatches' programme said staff don't have the right equipment or training.
The company that operates the call centre denies all the allegations.
Katie Rowlett reports:
More top news
The UK's first "number two" bus is to hit the road powered entirely by human and food waste.
The number of people seeking help with mental health issues after they leave the armed forces is rising here in the West Country.