An undercover investigation claims to have found worrying failings at a centre in Bristol that handles non emergency calls for the NHS 111 service.
The Channel 4 'Dispatches' programme said staff don't have the right equipment or training.
The company that operates the call centre denies all the allegations.
Katie Rowlett reports:
More top news
The Food Connections festival highlights the work of people who have given up the day-job to do something they really love.
The RAC says a "far greater" number of cars will be out on the roads compared to 2015, and are warning of three West Country "blackspots"
Adam Beeney coerced his victim into going back to his home in Bedminster where he raped him. Beeney has been jailed for 6 years.