The Channel 4 documentary revealed significant shortfalls in performance of the NHS 111 service for the Wiltshire area following the launch of the service earlier this year.
The programme showed evidence of poor staffing levels, poor training, and non-medical staff making judgement calls in the absence of clinical advisors.
The poor standards of service which have been delivered to patients needing non-emergency care across the Wiltshire region are wholly unacceptable.
NHS Wiltshire Clinical Commissioning Group (CCG) have assured me that work is ongoing with Harmoni to address the areas which remain below standard. I have asked them for the specific actions they are implementing to resolve the problems and the expected dates for improvement.
Given the new commissioning arrangements that put GPs and patients at the heart of service decisions, we have an opportunity to sort out this service and make it robust for the future."
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