1. ITV Report

'Mystery shopper' like inspections at hospitals

The Trust is looking for volunteers in 18 local hospitals Photo: David Jones/PA Wire

Members of the public are being asked if they would like to take part in ‘mystery shopper’ like inspections at local hospitals. They’ll be asked to report on things like cleanliness, meals, the condition of buildings and how the privacy and dignity of patients are respected.

The Northern Devon Healthcare NHS Trust is asking people as part of a new system for hospital inspections called PLACE (Patient-led Assessments of the Care Environment). The Trust runs North Devon District Hospital in Barnstaple and a series of 17 community hospitals, including Ilfracombe in the north, Holsworthy in the west, and Axminster in the east.

Inspectors will look at how the privacy and dignity of patients are respected Credit: Paul Rogers/The Times/PA Wire

The scheme aims to recruit a pool of volunteers in each area to ensure that there are enough people to join staff in assessing various issues. The first hospital visits under PLACE are due to take place next month.

Recent patients, their friends and relatives, Trust members and volunteers are all eligible to take part, to ensure that the patient's voice is heard when inspection reports are published each year.

The Trust would like to recruit a pool of patient assessors to cover each of the following hospitals:

  • North Devon District Hospital, Barnstaple
  • Axminster Community Hospital
  • Bideford Community Hospital
  • Budleigh Salterton Community Hospital
  • Crediton Community Hospital
  • Exeter Community Hospital
  • Exmouth Community Hospital
  • Holsworthy Community Hospital
  • Honiton Community Hospital
  • Ilfracombe Community Hospital (Tyrrell)
  • Moretonhampstead Community Hospital
  • Okehampton Community Hospital
  • Ottery St Mary Community Hospital
  • Seaton Community Hospital
  • Sidmouth Community Hospital
  • South Molton Community Hospital
  • Tiverton Community Hospital
  • Torrington Community Hospital

Further details, including an explanatory booklet, are available from the Trust website.