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  1. ITV Report

South Western Ambulance Service live tweet from the control room

Across a 12-hour shift SWASFT will be live tweeting. Photo: ITV News

South Western Ambulance Service are revealing what it's like in their control room, where they receive emergency calls, through a 'tweetathon'.

People will be able to follow events in the Exeter base over the course of a 12-hour shift on Twitter.

The Trust manages thousands of incidents a day and the shift is expected to be particularly busy as the south west welcomes tourists to the region for the school summer holiday and several festivals across the region begin.

From care homes staff calling on behalf of residents, to patients with back pain, the full array of ambulance calls are being revealed.

Staff say that it is important for the pubic to realise that not all callers are sent an ambulance. Many requests for emergency care are triaged over the phone by the call-handlers and those with less serious illnesses and injuries are offered advice, could be referred to the NHS 111 service, their GP or pharmacy.

By tweeting about some of the calls we receive daily it will give a real insight in to the huge variety of incidents we deal with and give the public a much better understanding of what will happen when you call 999.

This tweetathon will show just how busy the ambulance service is and will help people choose the right healthcare provider for their medical need. 999 should only be used in a real emergency.

– Ken Wenman, SWASFT Chief Executive