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  1. ITV Report

Hundreds of rail passengers stranded after GWR train breaks down

Passengers were reportedly made to walk down a railway track in the dark after the new high-speed train broke down near Exeter. Credit: ITV West Country

Around 300 passengers were reportedly made to walk down a railway track in the dark after the new high-speed train they were travelling on broke down.

Commuters on the Penzance to London Intercity Express service had to wait for more than six and a half hours for their train to be evacuated before boarding a rescue service back to Exeter.

Other services also faced disruption, with some journeys delayed by more than three hours.

Customers reported that up to six trains were backed-up along the railway lines as the tracks were blocked to make way for rescue services. Credit: ITV West Country

Customers documented their experiences on social media.

Nurse Greg Dix was travelling to London for a conference and arrived at his hotel in the city 12 hours after departing from the West Country.

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Not all customers were satisfied with the company's rescue efforts and complained on social media.

Katharine McMahon's daughter was stranded on the broken down train near Tiverton for more than five hours.

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Great Western Rail are offering full refunds and a free journey for customers affected.