- West Country (W)
- 2 updates
An elderly woman who's been without her emergency alarm for a month because of a fault with her BT phone line has been told today she'll have to wait another three weeks before it's fixed.
Jennifer Trusted from Exeter wears a special pendant to summon help in an emergency. But without a working phone line it's useless.
Yesterday we told you how BT had apologised for the inconvenience but today Mrs Trusted discovered it won't be put right until April 24th.
A pensioner who relies on her BT telephone for a personal alarm says the company has left her in fear.
Great Grandmother Jennifer Trusted from Exeter was promised that engineers would have fixed the line within a week when she first reported it - but has now been told they don't know when it will be working again, leaving her frightened that she may fall at home and be unable to summon help.