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First Great Western has apologised after hundreds of passengers travelling from the West Country to Paddington were stranded for hours on a train. An inquiry's started into why it took so long to repair the fault near Pewsey.
There were 500 people on board. Today some complained they were left without food or water. Bob Constantine reports.
Passenger Nicole Withers was returning to London after a holiday in Devon when she became stranded on a Penzance to London Paddington train for almost six hours on Sunday.
First Great Western spokesman Dan Panes spoke to ITV News West Country about Sunday's six hour delay when passengers on its Penzance to London Paddington service were stranded near Pewsey in Wiltshire:
Watch the full interview with First Great Western spokesman Dan Panes speaking to ITV News West Country Reporter Bob Constantine:
Nicole Withers was returning to London after a holiday in Devon.
She told ITV News West Country that she could not believe it took 6 hours to sort out the problem:
Video posted on Youtube by stevepoppycat
Passengers stuck on a train near Pewsey in Wiltshire last night took to Twitter to complain.
The 11am service from Penzance to London Paddington eventually arrived at its destination at 10:15pm, more than 5 and half hours late.
First Great Western has apologised ad offered full refunds after hundreds of passengers were left stranded on a broken-down train for almost six hours.
The train eventually arrived at Paddington at around 10.15pm - five hours and 40 minutes after its expected arrival time.
First Great Western has launched an investigation after hundreds of passengers were left stranded on a Penzance to London Paddington train for almost six hours yesterday.
The 11 am service stalled near Pewsey in Wiltshire after a fractured pipe caused the breaks to lock. eventually arriving at quarter-past-ten last night. Full refunds are being offered.