First Great Western has apologised after hundreds of passengers travelling from the West Country to Paddington were stranded for hours on a train. An inquiry's started into why it took so long to repair the fault near Pewsey.
There were 500 people on board. Today some complained they were left without food or water. Bob Constantine reports.
First Great Western spokesman Dan Panes spoke to ITV News West Country about Sunday's six hour delay when passengers on its Penzance to London Paddington service were stranded near Pewsey in Wiltshire:
First Great Western has apologised ad offered full refunds after hundreds of passengers were left stranded on a broken-down train for almost six hours.
I'm really sorry for the significant delay experienced by our customers on the 11am train from Penzance to London Paddington this afternoon. A delay of this magnitude is unacceptable and a full investigation will be carried out following today's train failure. The train suffered a fractured air pipe, which automatically applied the brakes as a safety measure.
– Sue Evans, First Great Western spokeswoman
The train eventually arrived at Paddington at around 10.15pm - five hours and 40 minutes after its expected arrival time.
Our priority was to make sure our customers were looked after on the train and to get them moving as soon as we could. After extensive work to the train to get it moving, customers were met at Reading and London Paddington to make sure they could get to where they needed to go. We have already spoken to many customers but would urge everyone on the train to send us their details so that full refunds can be given in recognition of the poor service.