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University Hospitals Bristol NHS Trust has admitted there needs to be a cultural change in the way its staff communicate with families and patients.
The Trust is responsible for Bristol Children's Hospital and St Michael's Hospital.
At a health scrutiny meeting with Bristol City and South Gloucestershire's councils, the Trust said it needs "to consider how to improve communication when there is so much to communicate."
The Trust told a scrutiny meeting that additional training for communication has already been brought in.
The meeting was also attended by families who say their children died following poor care at the Trust while being treated for serious heart conditions.
An inquiry will be held into the deaths of children following heart surgery at Bristol Children's Hospital.
It's comes after a meeting between the medical director of the NHS and parents concerned about the care given to their children.
Katie Rowlett reports:
The NHS Trust which runs the Bristol Children's hospital has responded to the news that an inquiry will be held into the deaths of children after heart surgery.
The inquiry follows a meeting in Bristol on Friday between Professor Sir Bruce Keogh, medical director of the NHS, and families of some of the children who died.
An independent review is to be held into a hospital's paediatric cardiac unit following concern about its treatment of newborn babies and young children who died or suffered complications.
Professor Sir Bruce Keogh, medical director of NHS England, confirmed the inquiry will take place at Bristol Children's Hospital, which is accused of a catalogue of neglect and mistreatment of babies and children with heart problems.
He said Sir Ian Kennedy, a lawyer who specialises in the law and ethics of healthcare, has agreed in principle to oversee the review.
The medical director of NHS England, Professor Sir Bruce Keogh, said that an important meeting took place on Friday with the families of children who died at Bristol.
Sir Keogh said he had agreed in principle with lawyer Sir Ian Kennedy to take such a review forward should the families wish him to do.
He will now ask Sir Ian to meet the families and to work with them to see if they can come to the "scope and terms of reference that the families want".
Last year it emerged around 10 families were believed to be taking legal action against the trust, including seven whose children died following treatment at the hospital.