Waste collection chiefs have apologised to callers who have been unable to get through on a helpline for missed rubbish collections in Cornwall.
Householders have been phoning Cornwall Council with more than a thousand calls a day about collection problems.
More than 250,000 households have been affected by the changes to collections with some homes reporting their waste hasn't been collected since the changes were introduced.
Julian German from Cornwall Council talks about what is being done to resolve problem of rubbish piling up outside houses.
Jonathan Gibson reports on the thousands of people in Cornwall who say they've been left with rubbish piling up outside their homes after bin collections were missed.
Cornwall Council says it's received 7 thousand complaints since Cory Environmental took over the contract for rubbish collections.
Looe councillor Edwina Hannaford says poor planning is to blame for the piles of rubbish not being collected in Cornwall.
Cornwall Council has received more than 7 thousand complaints about missed bin collections in the last week.
Callington resident Paula Phelps says the piles of rubbish by her home are a health hazard.
Bins have not been collected for more than three weeks since a new waste contract began. She says she's seen rats and has had to re-bag much of the rubbish herself.
Callington Town Councillor Andrew Long says the lack of bin collections in Cornwall are because private company Cory made too many changes when they were given a new contract.
Cornwall Council has received more than 7 thousand complaints about missed bin collections in the last week. It follows a new £125 million contract between the council and Cory Environmental which began on the 1st April.