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Ryanair provides update as airline works to resolve cancellations

A total of 2,100 flights have been cancelled over the next 6 weeks. Credit: ITV West Country

Ryanair has provided an update on its progress as the airline works through the cancellation of 2,100 flights over the next 6 weeks.

The airline says all 315,000 affected customers received email notices on Monday advising them of their flight changes and offering alternative flights, refunds and advice about claiming money back.

Ryanair says it expects to have provided more than 63,000 refunds and accommodated 175,000 customers on other Ryanair flights by the end of the day.

The airline says it expects to process more than 300,000 alternative routings or refunds for customers (over 95% of affected customers) by the end of the week.

Ryanair has apologised for the cancellations.

We apologise sincerely to each and every one of the 315,000 customers whose original flights were cancelled over a 6 week period in September and October, while we work to resolve this short term rostering failure. We have taken on extra customer service teams to speed up the rate at which we accommodate and action alternative flight requests or refund applications.

– Kenny Jacobs, Ryanair

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Avon and Somerset police appeal for information after rogue trader incident

Credit: Avon and Somerset Constabulary

Police are appealing for information after a Bristol man in his 80s was persuaded to pay over the odds for having a single roof tile repaired.

Avon and Somerset Constabulary say the gentleman had just returned to his home in Whittucks Road, Hanham, on Saturday when he was approached by a man who said that a roof tile needed repair.

He was persuaded to have the work done there and then.

After about 20 minutes of work the man demanded immediate payment in cash.

The gentleman was shocked by the amount charged and the incident was reported to police the following day.

The man has been described as white, aged 25 to 30, and about 5ft 9ins tall. He was driving a white or silver van or estate car with two ladders on the roof.

We’ve visited this gentleman and given him some crime prevention advice and our Bobby Van carpenter has made some improvements to his home security.

– PC Andy Cox, Avon and Somerset Police
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