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Ryanair provides update as airline works to resolve cancellations

A total of 2,100 flights have been cancelled over the next 6 weeks. Credit: ITV West Country

Ryanair has provided an update on its progress as the airline works through the cancellation of 2,100 flights over the next 6 weeks.

The airline says all 315,000 affected customers received email notices on Monday advising them of their flight changes and offering alternative flights, refunds and advice about claiming money back.

Ryanair says it expects to have provided more than 63,000 refunds and accommodated 175,000 customers on other Ryanair flights by the end of the day.

The airline says it expects to process more than 300,000 alternative routings or refunds for customers (over 95% of affected customers) by the end of the week.

Ryanair has apologised for the cancellations.

We apologise sincerely to each and every one of the 315,000 customers whose original flights were cancelled over a 6 week period in September and October, while we work to resolve this short term rostering failure. We have taken on extra customer service teams to speed up the rate at which we accommodate and action alternative flight requests or refund applications.

– Kenny Jacobs, Ryanair

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