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Out-of-hours GP care contract to end contract early

Serco will end its deal with NHS Kernow 17 months early Credit: ITV News West Country

The company that provides Cornwall's out-of-hours GP care will be ending its contract early.

Serco will end its deal with NHS Kernow 17 months early in May 2015. The private contractor was accused of not meeting standards and lying about its performance earlier this year. The NHS say they're looking for a new way to deliver the service.


Serco statement on GP out-of-hours services

We have been working with our NHS customer, Kernow Clinical Commissioning Group, to improve the integration of our service with other providers of unscheduled healthcare in the region.

The NHS is considering a number of options to achieve this, including the possibility of the clinical elements of Serco’s service being delivered by a suitable specialist subcontractor of the necessary quality, capability and experience.

At this stage no decision has been made.

If such an arrangement were to be put in place, Serco would continue to be responsible and accountable to Kernow Clinical Commissioning Group for provision of the service.

– Dr Louis Warren, Serco’s Director for the GP Out of Hours service in Cornwall

Calls for Cornwall's out of hours GP contract to be handed back

Fears for Cornwall out of hours services Credit: PA

A Cornish MP has suggest plans by Serco to sub-contract some of its out of hours GP services will lead to a fragmented service. Andrew George says Serco should hand back its contract if it can't do the job.

Serco has admitted it is looking at a number of options, including sub contracting the Cornish service.The MP for St Ives Andrew George said if the company is struggling to deliver the service it should hand it over to someone else.

  1. Bob Constantine

FULL REPORT: Serco's out-of-hours service condemned

A Cornish MP is calling for the private company Serco to be stripped of its contract to provide out-of-hours medical services in the county. Andrew George was speaking as a committee of MPs severely criticised Serco for failing to meet standards, and lying about its performance.

The company insists things have now improved but has repaid a bonus of £85,000 - as what it calls a "gesture of goodwill".

Out-of-hours medical service to hand back bonuses

Serco has agreed to hand back bonuses after a critical report Credit: ITV News West Country

The private operators of an out-of-hours medical service in Cornwall have agreed to hand back bonuses after a damning report by a committee of MPs.

The Public Accounts committee says the night-time cover provided by Serco for NHS Kernow was understaffed and underfunded. Records were falsified and whistleblowers bullied.

Serco, which insists standards have now improved, is handing back £85,000 paid in bonuses last year.


Cornwall GP service denies allegations of under-staffing

SERCO says its service is one of the best performing contracts in the country

The company running Cornwall's out of hours GP's service, SERCO, says allegations by a national paper that it's under-staffed and failing to meet targets are false.

It says an independent audit by the Cornwall Primary Care Trust found there was no substance to allegations of altering figures.