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South West Water apologise for water leak

We are repairing a burst main in a field at Lucas Wood, Cornwood, just outside Ivybridge.

We started getting calls from customers with no water in the area about 7am.

We have isolated the burst and re-routed supplies to the majority of affected customers (including the 200 properties which were without water at time of last update at 11.50am). The repair will be completed by about 4pm.

Customers may notice a temporary change in the colour of their water but this should clear quickly and can be aided by running the cold water supply at the kitchen sink.

We would like to thank customers for their patience and apologise for any inconvenience caused.

– South West Water

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Two hundred homes without water in Devon

A burst pipe at Lucas Wood in Cornwood is believed to have caused the cut to water supplies. Credit: Google Maps

Around 200 homes are without water in the Ivybridge area due to a burst pipe.

"We are repairing a burst main in a field at Lucas Wood, Cornwood.

We hope to fix the repair in the next three to four hours and we thank customers for their patience."

– South West Water

Rise in complaints to South West Water

Rise in complaints to South West Water

Written complaints to South West Water have risen by 5.4% compared to last year.

According to figures from the Consumer Council for Water, complaints rose by 5.4% in the period 2013/2014 compared to 2012/13. But the company has defended it's position and issued the following statement:

Over the last five years customer complaints to South West Water have dropped by 50%.

Despite a slight increase in initial complaints in 2013/14 compared to 2012/13, largely due to exceptional weather, more than 97% of complaints were resolved first time, which represents the 2nd best performance of all water and waste water companies.

– South West Water

Calls for action after sewage discharge into the sea

The water at Godrevy Credit: sas.org.uk

South West Water has been ordered to take action to protect a Cornish beach after allowing raw sewage to be pumped into the sea for the third time this season,

Swimmers had to leave the sea at Godrevy after the latest incident and a surfing event was cancelled.

The National Trust today called for measures to be in place to stop it happening again and West Cornwall MP, Andrew George, has called on South West Water to clean up its act.

Swimmers were forced from the water Credit: sas.org.uk

Mr George said, "This isn't the first incident in the St Ives and St Ives Bay Area......... I am bound to ask whether South West Water have a sufficiently robust system in place to cope with the demands of what was unexceptional rainfall."

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Water prices to fall 13% by 2020

Further information has been released by South West water detailing the final stages of its price-setting process which could see the average household bill fall by up to 13%* below inflation by the end of the decade.

Highlights of the Business Plan to 2020 include:

  • A bill reduction of up to 13% in real terms by 2020A price freeze for 2014/15

  • New technologies to maintain high quality drinking water, including a new water treatment works in north Plymouth

  • Expansion of the company’s renewable energy programme.

  • Ongoing support for the regional economy through jobs, apprenticeships and the use of local contractors and suppliers

South West Water to freeze prices

South West Water is freezing prices for homes and businesses next year. Credit: SWW

South West Water is freezing prices for homes and businesses next year.

Standard tariffs and standing charges for households and firms will be stay the same until April 2015, the company says.

The Exeter-based company is also proposing to keep average bills frozen in the year after that and below inflation rises until 2020.

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