Written complaints to South West Water have risen by 5.4% compared to last year.
According to figures from the Consumer Council for Water, complaints rose by 5.4% in the period 2013/2014 compared to 2012/13. But the company has defended it's position and issued the following statement:
South West Water has been ordered to take action to protect a Cornish beach after allowing raw sewage to be pumped into the sea for the third time this season,
Swimmers had to leave the sea at Godrevy after the latest incident and a surfing event was cancelled.
The National Trust today called for measures to be in place to stop it happening again and West Cornwall MP, Andrew George, has called on South West Water to clean up its act.
Mr George said, "This isn't the first incident in the St Ives and St Ives Bay Area......... I am bound to ask whether South West Water have a sufficiently robust system in place to cope with the demands of what was unexceptional rainfall."
There are calls today for the government to do more to protect vital upland moor sites in the south west. The RSPB and South West Water are amongst the signatories in a letter demanding more support from DEFRA to protect habitats for wildlife.
Further information has been released by South West water detailing the final stages of its price-setting process which could see the average household bill fall by up to 13%* below inflation by the end of the decade.
Highlights of the Business Plan to 2020 include:
A bill reduction of up to 13% in real terms by 2020A price freeze for 2014/15
New technologies to maintain high quality drinking water, including a new water treatment works in north Plymouth
Expansion of the company’s renewable energy programme.
Ongoing support for the regional economy through jobs, apprenticeships and the use of local contractors and suppliers
South West Water is freezing prices for homes and businesses next year.
Standard tariffs and standing charges for households and firms will be stay the same until April 2015, the company says.
The Exeter-based company is also proposing to keep average bills frozen in the year after that and below inflation rises until 2020.
Water supplies are back to normal in parts of Cornwall.
1,500 households in Pensilva and Minions were warned to boil their water before drinking, following problems with the pumps at a service reservoir.
South West Water said water samples had now been given the all clear.
More than 1500 homes in Cornwall are being told they should still boil their tap water before drinking or cooking.
South West Water issued the warning to people in Pensilva and Minions yesterday following problems with the pumps at a service reservoir. The company estimates the precaution will remain in place until Thursday.
1,500 homes in Pensilva and Minions in Cornwall have been told to boil their drinking water.
South West Water said it was because of problems with the pumps at a reservoir.
Showering, flushing the toilet, and washing clothes is safe.
The problem is expected to last until Thursday.
Customers can read more information here.