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Police say responding to non-emergency calls can take time

Devon & Cornwall Police's non emergency phone service has been described as 'unacceptable' by the Police & Crime Commissioner.

According to a report from Tony Hogg, one in five callers are having to wait twenty minutes to be dealt with. He also described the technology used by the force as 'not fit for purpose'. The Police say they're having to make some difficult choices. Chief Inspector Jim Nye says responding to the calls can take time.

Police's non-emergency line 'unfit for purpose'

Devon & Cornwall Police's non-emergency phone service has been described as 'unacceptable' by the Police & Crime Commissioner.

According to a report from Tony Hogg, one in five callers are having to wait twenty minutes to be dealt with. He also described the technology used by the force as 'not fit for purpose'. The police say they're having to make some difficult choices.

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The Police and Crime Commissioner for Devon & Cornwall talks about the task ahead

It's a month since Tony Hogg was elected the first Police and Crime Commissioner for Devon and Cornwall. He has a daunting task ahead of him with cuts to policing and rising crime.

Our reporter Bob Cruwys has been talking to him about his mission to engage with the public, many of whom, judging by the turnout at the election, don't really know what he's there to do.