Thousands of commuters have been caught up in disruption after a train derailed at a busy London station leaving people stranded travelling to and from our region.
No trains in or out of Paddington following an incident involving an empty passenger train just outside the station.
There were no passengers on board during the derailment at Paddington station, which Network Rail said was caused when the train ran a red signal.
Great Western Railway have suspended services in and out of the station, and they will not run any for the rest of tonight. Services look set to be disrupted in the morning too (17 June).
Disruption has affected hundreds across the South West.
Great Western Railway has been rated second worst in the country for delays, according to a passenger survey.
In a list compiled by the consumer association Which?, Great Western Rail also placed 17th out of 22 railway companies for customer satisfaction.
The company did well in some survey areas:
But rated 3* average for seating availability, punctuality and overall condition of the train.
There were also some areas where customers had only left a 2* rating:
Great Western Railway say their keen to gain a better understanding of the findings from Which? and say other reports have rated them higher.
Our recent National Rail Passenger Survey report produced by independent rail watchdog Transport Focus, scores us at 84% and a statistically significant +3 rise on the last wave.
This score, the highest GWR has achieved in ten years of operating the Great Western, clearly shows our commitment to Building a Greater West and delivering the improvements we know our customers want to see.
We welcome the impact made by the conversion of some first class carriages, providing vital extra capacity, and Network Rail’s work in the last six months to drive down infrastructure related delays.
We are only too aware of how important it is to maintain good punctuality and we are doing everything we can to help NR continue this good work.
We are keen to work with Which? to gain a better understanding of their methodology, and it is good to see that in their own survey we have seen a 5% improvement in overall score in the last two years.
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CrossCountry trains, who were the only provider effected, say it is down to the type of train they use, which can experience technical issues if hit by waves.
The Voyager engine is not used by Great Western Railway.
Due to sea flooding the railway between Exeter & Plymouth the following service alterations will apply: https://t.co/flBjkOxrOV
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