The company that provides out of hours doctors in Cornwall and the Isles of Scilly has been told they need to improve services. In a report published today, The Care Quality Commission says that Serco was not meeting four of the essential standards of quality and safety.
That included safeguarding people from abuse, qualified and experienced staff, assessing and monitoring the quality of service provision and accuracy of data. It follows inspections in April and May. It's been given 2 weeks to state how it will achieve standards.
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