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  1. Jacquie Bird

Pensioner living in fear as faulty phoneline means no personal alarm

A pensioner who relies on her BT telephone for a personal alarm says the company has left her in fear.

Great Grandmother Jennifer Trusted from Exeter was promised that engineers would have fixed the line within a week when she first reported it - but has now been told they don't know when it will be working again, leaving her frightened that she may fall at home and be unable to summon help.

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