1. West Country (W)

No phone for Exeter pensioner

A pensioner from Exeter who relies on her BT telephone for a personal alarm will be without a phoneline for seven weeks.

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Pensioner has further 3 weeks to wait for phone line

An elderly woman who's been without her emergency alarm for a month because of a fault with her BT phone line has been told today she'll have to wait another three weeks before it's fixed.

Jennifer Trusted from Exeter wears a special pendant to summon help in an emergency. But without a working phone line it's useless.

Yesterday we told you how BT had apologised for the inconvenience but today Mrs Trusted discovered it won't be put right until April 24th.

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