- West Country (W)
An elderly woman who's been without her emergency alarm for a month because of a fault with her BT phone line has been told today she'll have to wait another three weeks before it's fixed.
Jennifer Trusted from Exeter wears a special pendant to summon help in an emergency. But without a working phone line it's useless.
Yesterday we told you how BT had apologised for the inconvenience but today Mrs Trusted discovered it won't be put right until April 24th.
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