An elderly woman who's been without her emergency alarm for a month because of a fault with her BT phone line has been told today she'll have to wait another three weeks before it's fixed.
Jennifer Trusted from Exeter wears a special pendant to summon help in an emergency. But without a working phone line it's useless.
Yesterday we told you how BT had apologised for the inconvenience but today Mrs Trusted discovered it won't be put right until April 24th.
More top news
Feeling cooler, becoming unsettled
Becoming unsettled, feeling cooler
A couple on a mission to travel by train to every station in Britain have visited the least-used station in the West Country this weekend.