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Out of hours service condemned

The private operators of an out-of-hours medical service in Cornwall have agreed to hand back bonuses after a damning report by a committee of MPs. The report says night-time cover provided by Serco for NHS Kernow was understaffed and underfunded.

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Out-of-hours medical service to hand back bonuses

Serco has agreed to hand back bonuses after a critical report Credit: ITV News West Country

The private operators of an out-of-hours medical service in Cornwall have agreed to hand back bonuses after a damning report by a committee of MPs.

The Public Accounts committee says the night-time cover provided by Serco for NHS Kernow was understaffed and underfunded. Records were falsified and whistleblowers bullied.

Serco, which insists standards have now improved, is handing back £85,000 paid in bonuses last year.

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