Ref: GTCS/NP/20120411/142
INTERACTION WITH ITV – GENERAL COMPETITION, PRIZE DRAW, VOTE AND POLL TERMS AND CONDITIONS
Introduction
A. General Competition and Prize Draw Terms and Conditions
1. Eligibility
2. Entry
3. The Prize
4. Winner Selection and Contact
B. Vote and Poll Terms and Conditions
C. Liability
D. Privacy
E. General
F. Contact Details and Further Information
Introduction
The following terms and conditions apply to all competitions, prize draws, votes and polls featured on-air, in the Promoter’s interactive, mobile services, or included online on the www.itv.com,www.channelonline.tvor other websites or any other competitions, prize draws, votes or polls promoted by the Promoter (please see end of these terms and conditions for details of the Promoter).
These general terms and conditions should be read alongside, and are in addition to any specific terms and conditions which may be mentioned at point of interaction, in any promotion of or messages about that competition, prize draw, vote or poll on any platform (“interaction information”). This includes without limitation information given on-air, online, on interactive or mobile. Specific terms and conditions for the competition, prize draw, vote or poll can be found here. Together these general terms and conditions and the interaction information shall be referred to as the “interaction terms and conditions”. If there is any inconsistency between these general terms and conditions and any interaction information, the interaction information will prevail to the extent of such inconsistency.
If you do not agree with any of the interaction terms and conditions then you should not take part in the competition, prize draw, vote or poll as applicable.
The interaction terms and conditionsmay be amended at any time without prior notice. Any changes will be posted on the itv.com website. It is your responsibility to ensure you review the current interaction terms and conditions before entering any competition, prize draw, vote or poll. We recommend that you print and store or save a copy of these terms and conditions for future reference during the competition, prize draw, vote or poll in question.
A. General Competition and Prize Draw Terms & Conditions
The following general terms and conditions apply to all competitions and prize draws (together “promotions” promoted by the relevant Promoter.
1. Eligibility
1.1. Entrants must meet the eligibility requirements as specified in the interaction terms and conditions. Failure to meet the eligibility requirements will result in an entry being invalid and/or forfeiture of any prize.
1.2. The promotion is open to residents of the United Kingdom, Isle of Man and Channel Islands aged 18 years or over at the time of entering the promotion, unless specified otherwise. Unless otherwise specified in the interaction information, the promotion winner must provide a UK, Isle of Man or Channel Islands address for delivery of the prize, and the Promoter will not deliver to any address outside the UK, Isle of Man or Channel Islands.
1.3. Employees and members of their immediate families (including any live-in partner) of the Promoter, companies within the ITV group of companies and any of their subsidiaries and/or agencies associated with this promotion, including the provider of the prize, the producer of the programme, or any person connected with the administration or otherwise of the promotion and/or prize where applicable, are ineligible to enter. Any such entries are invalid.
1.4. The Promoter reserves the right in its sole discretion to ask for evidence to verify the age, identity and/or eligibility of an entrant at any time, and to use any channels and methods available to carry out checks of any details provided. The Promoter may withhold delivery of a prize until it has received such evidence from the winner and failure to provide such evidence in a timely manner may result in forfeiture of the prize.
2. Entry
2.1. The opening and closing date and time for entries is as indicated in the interaction information. Any entries received before or after these times will not be accepted but may still be charged.
2.2. In respect of competitions, in order to enter entrants must answer the question or complete the task specified and submit the information as indicated in the interaction information. In respect of prize draws, entrants simply need to submit the information as indicated in the interaction information.
2.3. Entrants may be required to provide their full name, full contact telephone number (including area code) or other method of contact (if applicable), email address and any other information as specified at the time of entering the promotion. This information cannot be amended once an entrant has entered the promotion.
2.4. Each entrant will be charged the cost of entry (if any) as indicated in the interaction information whether their entry to the promotion is successful or not. If applicable, entrants must have the permission of the bill payer before entering the promotion. Any cost of entry and any entry delivery costs as indicated in these general terms and conditions or in the interaction information includes taxes.
2.5. The Promoter cannot guarantee that entries submitted by eligible residents of the United Kingdom, Isle of Man and the Channel Islands from outside the UK, Isle of Man and Channel Islands will be entered into the promotion and charges will depend on the relevant service provider’s international rates. The Promoter gives no warranty that the service will be available, legal or appropriate for use in locations outside the UK.
2.6. Entry to the promotion must be by the applicable method(s) as indicated in the interaction information which may include any (but not necessarily all) of the following:
2.6.1. Phone entry: Phone entrants should call the phone number as indicated in the interaction information, and follow the instructions in the recorded message.
The call charges will be as indicated in the interaction information. Call costs are based on using BT network landline phones. Calls from other networks may be higher and from mobiles will be considerably more. The total cost will be dependent on the entrant’s network.
2.6.2. SMS entry: SMS entrants should send an SMS to the shortcode as indicated in the interaction information. The charge per SMS will be the cost indicated in the interaction information plus any applicable standard network charges. The total cost will therefore be dependent on the entrant’s network. Charges will be deducted from the entrant’s available credit time if they are a pre-pay customer or appear on their monthly statement if they are a pay-monthly customer.
SMS entrants will receive a SMS text message confirming their entry, which may include information about the programme, its sponsor or other services relating to the promotion. SMS entrants may opt out of receiving any additional marketing messages at any time (please see section 7.3 of these terms and conditions).
2.6.3. Web entry: Web entrants are required to follow the instructions on the website as indicated in the interaction information. Web entrants may receive a message confirming entry to the promotion. There is no charge for website entries but internet service provider’s fees may apply when accessing the internet. By using the website, entrants also agree to the ITV Services Terms of Use available at www.itv.com/terms.
2.6.4. E-mail entry: Email entrants may enter the promotion by sending an e-mail to the relevant email address and providing the information as indicated. There is no charge for email entries but internet service provider’s fees may apply when accessing the internet. Entrants may receive a message confirming their entry to the promotion.
2.6.5. WAP portal entry: WAP entrants may enter the promotion via the mobile portal as indicated in the interaction information (the “WAP portal”). Entrants are required to click on the link to the promotion and follow instructions to provide the required information. The Promoter does not charge users for browsing the WAP portal or when entering a promotion via the WAP portal. However, mobile network operators may charge their customers’ data charges for using the mobile internet/browsing tools. Data charges may vary depending on the entrant’s mobile network operator and tariff and entrants should contact their network operator for more details.
2.6.6. Postal entry: Postal entrants may enter the promotion by mailing their full name, email address and/or a contact telephone number (including area code) or other method of contact (as applicable), as well as other required information and/or material to the postal address as specified in the interaction information. It is recommended that postal entrants send in copies rather than original material as such material will not be returned unless otherwise specified in the interaction information. Entries sent by post must be received at the relevant postal address specified for entries by the closing date and time for receipt of entries. It is the responsibility of the postal entrant to ensure correct and sufficient postage is paid. Postal entries without correct and sufficient postage paid will be invalid and will not be considered. Unless otherwise specified, personal and hand deliveries will not be accepted. The Promoter does not accept responsibility for any incorrectly addressed or undelivered entries or for any disruption, delay or misdirection of postal entries.
2.7. Entries must not be sent in through agents, third parties or on behalf of another person unless otherwise specified in the interaction information. Such entries are void. Bulk entries are void and cannot be accepted.
2.8. Any entries which are above the maximum number of entries for each method of entry as specified in the interaction information or which are incomplete, without all the required information, inaudible, incomprehensible, made or received after the deadline for receiving entries has passed or which are not received by the Promoter or are not otherwise in accordance with the interaction terms and conditions are invalid and will be discounted.
2.9. In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of any answers given by entrants, or the operation of any part of the promotion, network or phone system, the decision of the Promoter shall be final.
2.10. Where entrants are required to submit a contribution (which may include but is not limited to photograph(s), video, audio, live-media images, drawings and/or other similar designs) as part of their entry, ITV's Contributions Terms and Conditions will apply, see www.itv.com/terms. By submitting their entry, entrants accept and agree to ITV's Contributions Terms and Conditions.
3. The Prize
3.1. The prize is as specified in the interaction information. Unless otherwise stated in the interaction information only one prize per entrant is permissible.
3.2. The prize is subject to availability and to winner confirmation, i.e. the Promoter has managed to contact the winner and received confirmation of eligibility. The prize is also subject to the terms and conditions of the prize provider, their agents, and where applicable to the terms of the venue and/or the manufacturer.
3.3. Where the prize relates to travel and/or accommodation, the prize will be subject to availability and certain dates may be excluded when the winner may not take up the prize. All elements relating to such prize must be taken up during one period, and not on non-consecutive dates. The winner (and their companion(s) if applicable) will be required to hold a valid passport and/or other necessary travel documentation, authorization and visas. Where the prize relates to travel for more than one person, the winner and their companion(s) must travel together, departing from and returning to the same location at the same time and on the same itinerary. The prize provider and/or their agents cannot guarantee that seats will be adjacent to each other.
3.4. Where the prize necessitates travel and/or attending an event on a specific date, the winner must be available on the date(s) specified by the Promoter in the interaction information and no alternative dates will be available. Where the prize involves travel or accommodation on a date and/or to a destination to be chosen by the winner, the date and/or destination chosen is subject to availability and the Promoter reserves the right to determine a final date by which the prize must be taken.
3.5. Where the prize includes a cheque, voucher or giftcard, such prize will be made payable in pounds sterling in the name of the winning entrant only and such cheque, voucher, or giftcard cannot be made payable to any third party. No other form of payment than that indicated in the interaction information will be provided to the winner.
3.6. The Promoter, prize provider, the issuer of the vouchers or giftcards and their agents reserve the right to refuse to accept vouchers and/or giftcardswhich are deemed to have been tampered with, defaced, duplicated, damaged or which otherwise are suspected to be affected by fraud or which have been lost or stolen following delivery.
3.7. Where the prize and/or information relating to the prize is to be provided directly to the winner by a third party, the winner (and where applicable, their companion(s)) is (are) required to comply with all instructions and necessary requirements as may be specified by the third party to receive and/or take up the prize, including but not limited to contacting such third party within specified time frames, adhering to the itinerary as specified, paying any required charges and/or costs which are not included in the prize, completing any required forms including but not limited to booking forms and to delivering any required documentation to that third party, including but not limited to proof of identification. The Promoter will accept no responsibility and will not be liable to the winner or any other persons where the winner fails to comply with such instructions and such failure may result in forfeiture of the prize.
3.8. The winner (and where applicable, their companion(s)) may be required to provide their signature as proof of their agreement to relevant waivers, releases and/or consents when taking up the prize. Failure to sign any relevant documentation may result in forfeiture of the prize.
3.9. The prize excludes all other costs and arrangements not expressly included in the prize (as stated in the interaction information). Additional charges and expenses incurred for goods, services, attractions, facilities, upgrades, activities and events not expressly included in the prize are payable solely by the winner (and where applicable their companion(s)). The Promoter will not be held liable where such charges and/or expenses are incurred, and no refund or reimbursement will be made. The Promoter will accept no responsibility where the winner is unable to pay in full, any such charges and/or expenses as incurred.
3.10. For delivery of the prize, you may be required to be available at a specified time and place.
3.11. No cash equivalent (where applicable) or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable. However, the Promoter reserves the right to change the prize or any part of the prize (to an alternative prize or part of the prize of equal or greater value) for any reason in its sole discretion including without limitation due to circumstances beyond its control or if any part of the prize becomes unavailable. If for any reason the winner chooses not to take up the prize or any part of the prize, the Promoter reserves the right to ask the winner to confirm this in writing and the Promoter will be able to retain or dispose of the prize at its own discretion.
3.12. The Promoter may refuse to provide a prize, or seek its recovery, in the event of non-entitlement under the interaction terms and conditions or an entrant's breach of the interaction terms and conditions, fraud or dishonesty, including but not limited to the use of technology which enables an entrant to evade applicable charges when entering the promotion.
3.13. The Promoter or prize provider(s) endeavour to deliver the prize to the winner within twenty eight (28) days from the date of winner confirmation unless stated otherwise in the interaction information, with the exception that where the prize is time critical the Promoter or the prize provider(s) endeavour to deliver the prize to the winner as soon as reasonably practicable before the necessary time to take up the prize. The Promoter, prize provider and their agents will not be liable where a prize has been lost or stolen following delivery and such prize will not be replaced.
4. Winner Selection and Contact
4.1. Where the winner is randomly selected, the draw for the winner will take place on the date indicated in the interaction information. Unless stated otherwise in the interaction information, the winner will be the first entry drawn at random from all valid entries, subject to eligibility and winner confirmation (and, for competitions where entrants are required to answer a question, answering such question correctly). Where the winner is not randomly selected, the interaction information will detail the judging criteria on which the winning entry will be selected.
4.2. The winner will be contacted as soon as practicable on or after the draw date or judging date (as appropriate) as indicated in the interaction information. Reasonable efforts will be made to contact a winner on the phone number provided when entering the promotion or such other method of contact deemed appropriate by the Promoter in its sole discretion in the circumstances. Where the prize is time critical and a winner needs to be found before the time to take up the prize passes, the announcement on air or the interaction information will indicate the date when the winner will be contacted and the Promoter will contact such winner on the phone number (or other method of contact (if appropriate)) they provided, calling three times in a two-hour daytime period or as indicated in the interaction information. If the winner cannot be contacted or successful contact is not made within the fixed time period as specified or if they fail to provide an address for delivery of the prize or fail to meet any of the eligibility requirements or are otherwise unable to comply with the interaction terms and conditions, this may result in forfeiture of the prize and the Promoter reserves the right to disqualify that entrant (without further liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.
4.3. Any entrant and/or winner must comply with any directions given to him or her by the Promoter, prize provider(s) and/or their agents and with all relevant laws, rules and regulations, restrictions, itinerary, and where applicable, compliance with the Ofcom Broadcasting Code. Failure to comply with instructions, itineraries, rules, restrictions, requirements, laws and guidelines may result in an invalid entry and/or forfeiture of the prize.
B. Vote and Poll Terms and Conditions
The following general terms and conditions apply to all votes and interactive polls promoted by the Promoter. Specific terms are as specified in the interaction information:
5.1 Open/close times: The opening and closing time for voting or participating in the interactive poll is as specified in the interaction information. Poll orVotes made or received outside of these specified times will not be counted but may still be charged. The times for voting and participating in the poll are liable to change and the Promoter or the programme producers may suspend, withdraw or re-set voting or the interactive poll in their sole discretion at any time. The Promoter may without notice in its sole discretion at any time change the rules for participating in the poll, voting and/or the availability of the voting or interactive poll service.
5.2 Anyone having difficulties getting through to the voting lines or interactive poll service should wait and then try again within times when the vote or poll is open only.
5.3 Method: In order to vote or take part in the interactive poll or vote, you must follow the instructions as set out in the interaction information. Voting or participating in the interactive poll must be by the applicable method as specified in the interaction information which may include any (but not necessarily all) of the following: voting by phone, SMS, online, email, post or other specified method. Your vote will not be counted or interaction will not be taken into account if you attempt to vote or take part in the poll using a method that is not specified in the interaction information.
5.4 Cost: The cost for voting or taking part in the poll via the applicable method is as indicated in the interaction information. Permission of the bill payer must be sought before voting or taking part in the poll or vote. There will be no refund for the cost of any misdialled calls or otherwise.
5.5 Restrictions:
5.5.1 Any restriction on the number of times you may vote or participate in the poll or other restrictions is as specified in the interaction information.
5.5.2 Voting and participating in the interactive poll is intended for individuals as consumers and the Promoter and the programme producers reserve the right to discount votes or polls if they reasonably consider them to have been made other than by individuals as consumers.
5.5.3 Responsibility cannot be accepted for any vote or interactive poll promoted outside the UK, Isle of Man and Channel Islands as these are not within our control and the Promoter and the programme producers reserve the right to discount votes or polls if they reasonably consider them to have been made from outside the UK, Isle of Man and Channel Islands.
5.6 Result: The result of the vote or poll will be established from all eligible votes or poll entries submitted between the opening date/time and the closing date/time of that vote or poll and received by the Promoter and/or the producer of the programme.Please note that votes or polls which have been submitted in accordance with the interaction information but have not yet been received at the time when the result is calculated will not be counted but may still be charged where applicable.
5.7 In the event of a technical failure or other circumstance beyond the Promoter and/or the programme producer’s reasonable control which affects the vote or poll, the Promoter and/or the producer of the programme will calculate the outcome of the vote or poll having regard to all circumstances and information available to them at the relevant time.
5.8 The Promoter is committed to operating viewer interactivity, including without limitation voting and interactive polls, fairly and to preventing abuse of its systems, as well as those of its agents and sub-contractors. Hence, the Promoter and the producers of the programme reserve the right to disqualify and/or discount votes or polls if they have reasonable grounds to suspect, at their sole discretion, having regard to all the circumstances and information available at the relevant time, that (a) voting has occurred that is designed to excessively manipulate the outcome of the vote; or (b) votes or polls have been made in breach of these terms and conditions; or (c) there has been any activity which is designed to unfairly influence the interactive service including without limitation use of automated or semi-automated calling technology (such as auto-diallers).
5.9 Please note that the Promoter and the producers of the programme are unable to confirm the integrity of any voting or polling method except for the official voting or polling system and/or numbers. From time to time, the Promoter may permit certain reputable third parties to offer voting or polling services and may count eligible votes or polls received from such services during specified voting or polling times in calculating the vote or poll results. Neither the Promoter nor the producers of the programme are responsible for the operation of third party voting or polling services which shall be at the user's own risk and cost (if applicable) and subject to the terms and conditions of those third parties. In the event of any conflict between the interaction terms and conditions and those third party’s terms and conditions in relation to the vote or poll, the interaction terms and conditions shall prevail.
5.10 The Promoter will not have a say in the outcome of any vote or interactive poll. In the event of a tie or if the outcome of a vote or poll cannot be reasonably determined because of a technical failure or other circumstance beyond the reasonable control of the Promoter, the producer of the programme, their agents or sub-contractors, contingency plans will apply to determine the outcome of any vote or interactive poll as are indicated in the interaction information.
5.11 If you are voting on whether a person continues to participate on a programme, and that contestant is unable to or is prevented from performing fully in the programme due to medical reasons, or for other reasons which are beyond the control of the Promoter and/or the producers of the programme, then the producers of the programmewill decide whether that person will continue to participate in the programme, having regard to all circumstances and information available to them at the relevant time. The producers of the programme will in their sole discretion determine if another contestant may be allowed to participate in the programme.
5.12 The outcome of the vote or poll will be revealed and/or published by the Promoter and/or producers of the programme after the lines have closed. In the event of any fault, mistake, misunderstanding or dispute concerning the outcome of a vote or poll, or the operation of any part of the interactive service, network or phone system, the decision of the Promoter shall be final.
C. Liability
In relation to all competitions, prize draws, votes and polls promoted by the Promoter:
6.1 Nothing in the interaction terms and conditions restricts your statutory rights as a consumer. For more details on these statutory rights you should contact your local Trading Standards Office or Citizen's Advice Bureau.
6.2 Nothing in the interaction terms and conditions shall exclude or limit the Promoter’s, the programme producer’s or ITV group’s liability for death or personal injury caused by their staff or supplier’s negligence or for fraud.
6.3 Subject to 6.1 and 6.2, the Promoter, other ITV companies (“ITV”) and/or the programme producers do not accept responsibility for any fault, malfunction, damage, loss or disappointment suffered by you as an entrant or participant howsoever arising from participating in a competition, prize draw, vote or poll or from accepting any prize whether due to any error, omission or other cause by the Promoter, ITV, the programme producers or its or their employees, agents or others.
6.4 Subject to 6.1 and 6.2, none of ITV, the programme producers and/or the Promoter is responsible for any damage or loss caused to you (i) which is not reasonably foreseeable to you and to ITV, the programme producers and/or the Promoter when you agree to the interaction terms and conditions (which occurs automatically when you enter a competition, prize draw or participate in a vote or a poll) or (ii) is reasonably foreseeable to you and to ITV, the programme producers and/or the Promoter when you agree to the interaction terms and conditions but is only indirectly related to you entering or participating in a competition, prize draw, vote or poll.
6.5 Subject to 6.1 and 6.2, ITV, the programme producers and/or the Promoter reserves the right to amend any element of a competition, prize draw, vote or poll for reasons beyond their reasonable control, including but not limited to the unavailability of the vote, poll, competition or prize draw entry platform before the closing date, or for strike, lock-out, labour dispute, illness, act of God, natural disaster, adverse weather conditions, war, riot, civil commotion, accident, epidemic or pandemic, malicious damage, fire, flood and/or storm, compliance with law or governmental order, rule, regulation or direction, breakdown of plant, machinery or transportation. ITV, the programme producers and/or the Promoter is not responsible for any loss or damage caused to you as a result of any of these occurrences.
6.6 Subject to 6.1 and 6.2, none of ITV, the programme producers or the Promoter can promise that the services relating to a competition, prize draw, vote or poll will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition. These services may be suspended temporarily and without notice in the case of any problem with any telephone network or line, system, server, software, or for any technical malfunction or failure, maintenance or repair or for reasons reasonably beyond the control of ITV, the programme producers and/or the Promoter. None of ITV, the programme producers or the Promoter will be liable to you or to any other person in the event that any entry, vote and/or poll is lost, delayed or not properly received, registered or recorded or where all or any part of the service relating to a competition, prize draw, vote or poll is discontinued, modified or changed in any way.
6.8 Subject to 6.1 and 6.2, ITV, the programme producers and/or the Promoter will not be liable to reimburse the cost or expenses incurred in making a competition or prize draw entry or participating in a vote or poll where applicable.
6.9 Subject to 6.1 and 6.2, ITV, the programme producers and/or the Promoter do not accept responsibility for any incorrectly addressed or undelivered competition or prize draw entries, votes or polls or for any disruption, delay or misdirection of such entries, votes or polls.
D. Privacy
7.1 Information and data ("personal data") which is provided by you when you enter a competition or prize draw, or participate in a vote or poll, will be held by the Promoter and ITV and may be used by the Promoter, ITV, the producer of the programme (if applicable) and their service providers, network operators, suppliers and contractors for the purposes of administering the vote or poll, or administering and fulfilling the competition or prize draw and in connection with any costs associated with entry to the competition or prize draw.
7.2 Any personal data will be used in accordance with ITV’s privacy policy. For ITV’s full privacy policy and how your data will be used, go to www.itv.com/privacy.
7.3 Generally, we will only send you marketing messages if you indicate that you consent (e.g. by "opting-in") to receiving such messages. By choosing to interact with our services by SMS text message, you will be indicating that you consent to receiving marketing communications from us via SMS text message in respect of similar products and services. You can avoid receiving these communications by adding NO INFO at the end of your SMS text entry, vote, poll or other message. You may opt out of receiving further marketing at any time by texting STOP to one of our entry shortcodes. Texting STOP will cost one standard network rate message. For more details about how ITV uses data for marketing, please see ITV’s privacy policy.
7.4 The Promoter and/or the prize provider may be required to send personal data of the winner of a promotion (and where applicable, their companion(s)) to third parties outside the European Economic Area, for the purposes of fulfilling and administering the promotion and/or the prize and the promotion winner agrees to such transfer for these purposes.
7.5 The winner of a competition or prize draw may be required to participate in publicity. The Promoter (or any third party nominated by the Promoter) may exercise its sole discretion to use the winner’s (and if applicable their companion’s) name and image and their comments relating to the prize and promotion experience for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid.
7.6 Winners will be listed on the winners’ page of the relevant website and, where applicable winners’ names may be mentioned in the relevant programme. This means that if you are a winner your name and location may be published at www.itv.comor on www.channelonline.tvand/or announced in the relevant programme.
7.7 Please note that calls may be recorded to ensure that promotion entries, votes and polls are captured, for staff training and/or quality control purposes.
E. General
8.1 Please note that when you pay for a promotion entry, vote or poll, any rights you may have to withdraw from or cancel your purchase (including but not limited to under the Consumer Protection (Distance Selling) Regulations 2000) will be lost because the performance of our services is simultaneous or begins immediately once your purchase is completed.
8.2 You agree that you do not have any commercial relationship with ITV, the programme producers and/or the Promoter, and that you are not an agent of ITV, the programme producers and/or the Promoter.
8.3 The interaction terms and conditions are available in English only and shall be exclusively governed by and construed in accordance with the laws of England unless the entrant to a competition or prize draw, or the participant in a vote or poll is a Scottish or Northern Irish resident in which case he/she may choose the law of their residence and they irrevocably submit to the exclusive jurisdiction of the courts of England and Wales again unless the promotion entrant or participant in a vote or poll is a Scottish or Northern Irish resident in which case they may choose the courts of their residence in Scotland or Northern Ireland.
8.4 These terms and conditions were last updated on 11 April 2012.
F. Contact Details and Further Information
9.1 If you have a comment, query or complaint about any interactivity provided by ITV you may register it with the ITV duty office who can be contacted by phone on 0844 88 14150or by email at itvihelp@itv.com. You will need to provide the following information:
(a) Your Name
(b) Your email address
(c) The IP number of your computer
(d) If possible, your internet service provider
(e) The date(s) and time(s) when you experienced problems
(f) The nature of the problem you experienced
(g) A contact telephone number you can be reached on, if necessary
Queries will be addressed as soon as possible.
9.2 For a hard copy set of these terms and conditions please send a SAE to the Promoter's address below. If you would like interaction information relating to a specific interactive event, then include the name of the specific interactivity in your application.
9.3 The Promoter is:
For all interactivity connected with the Daybreak programme, the Lorraine programme and with www.itv.com/daybreak and www.itv.com/lorraine, the Promoter is ITV Breakfast Limited, The London Television Centre, Upper Ground, London SE1 9LT,a companyregistered in England and Wales. Company Registration Number 2578005 VAT No. 197-0041-67, and these terms and conditions applies as between you and ITV Breakfast Limited (unless specified otherwise in the interaction information).
For all other interactivity, the Promoter is ITV Consumer Limited, The London Television Centre, Upper Ground, London SE1 9LT,a companyregistered in England and Wales. Company Registration Number 2937518. VAT No. GN 197 004 167, and these terms and conditions apply as between you and ITV Consumer Limited (unless specified otherwise in the interaction information).