Q. What is Text Santa?
A. Text Santa is ITV’s annual fundraising appeal aimed at giving hope to families in difficulty by raising money and awareness for selected charities and causes. The appeal is now in its fifth year and has so far raised over £21million for 22 UK charities supporting projects that offer practical help to those in need.
Text Santa aims to give hope to families in difficulty at Christmas. The money you raise will go towards funding nurses so those with cancer get the care they need, granting wishes to enrich the lives of children and young people fighting life-threatening conditions and transforming children’s lives here and abroad.
This year we’re proud to be supporting Macmillan Cancer Support, Make-A-Wish UK and Save the Children. 100% of all donations will be split equally between the three charities.
Q. When and where will Text Santa transmit?
A. The fun kicks off across the day on ITV on Tuesday 1st December launching the Text Santa appeal, continues through December and culminates in a three-hour TV spectacular on ITV on Christmas Jumper Day, Friday 18th December.
Q. Will Phillip Schofield be doing another 24 hour live broadcast?
A. No, not this year but Phillip will be doing something unique to launch Text Santa 2015 on 1st December.
Q. Who will be presenting this year’s Text Santa?
A. Details of the presenters will be released soon.
Q: How much of my donation goes to the charities?
A. 100% of your donation will be with the charities within three months of the on air appeal. If donating by text or phone no deductions are made from either the donation or Gift Aid as ITV and our partner Vodafone cover all admin, transcription and credit card costs. If donating online, JustGiving charge a small admin fee and credit card charges as is their normal model. Any fee will be deducted from Gift Aid and will never reduce the amount you have donated. If that fee cannot be paid from Gift Aid, it will not be deducted. This means that 100% of your donation will still reach the charities. ITV’s Text Santa does not invest or hold any donations. All public donations will be divided equally and distributed to the three nominated charities by March 2016.
Q: If 100% of my donation goes to the charities, why on some promotions - such as official merchandise; does it state how Xp out of my money, or net profits is donated?
A. To raise awareness and donations for the charities, ITV works in partnership with a number of other companies who are willing to donate profits or a set amount made on an existing product/service or a specially created product/service to benefit the appeal. In each case, they incur costs per unit to cover things like VAT, manufacturing costs, copyright etc. That is what the deduction represents. We work with our partners to try and minimise these costs and maximise the benefit to the appeal. We also make sure that it is clear to the public before they buy the product/service how the appeal benefits whether this is 'all profits' or 'xp' per product. Whether it is 'all profits' or 'xp' per product, ITV makes sure that 100% of that amount goes to the appeal.
Q: When do the charities receive my donation?
A: All public donations are given to the charities in instalments between January and March 2016 depending on when they are received from the telephony companies/bank. Additional payments are made to the charities of other income (e.g Gift Aid, merchandise royalties etc.) as soon as possible after receipt by Text Santa. All income from Text Santa 2015 will be distributed to the charities by May 2016.
Q: How can I be sure that my money really gets to the charities?
A: ITV have paid for an audit of funds in previous years to ensure that all monies due to the charities have been paid over. In addition, the charities have a contractual right to audit ITV should they want to.
Q: How can I be sure the money is going to financially sound charities?
A. At the application stage, all charities are checked with the Charity Commission to ensure their accounts are up to date and their expenditure is relative to their income. We also ensure our contract states that all monies received by the charities must be spent on a specific project and not go towards core charity running costs. If this is breached, ITV will seek legal advice to protect viewer contributions
Q: Do you invest donors’ money in arms firms and tobacco companies? If so which ones?
A: Text Santa don’t invest any money - all donations and contributions are distributed to the three nominated charities equally as soon as possible.
Q: Do any of the Text Santa charities invest in arms companies or tobacco companies?
A: The Text Santa charities are contractually bound to spend money raised by Text Santa for specific purposes. These purposes are practical, tangible help for people in the UK and overseas, the Text Santa funds are not to be invested.
Q: What checks does ITV carry out on these charities to make sure that donations aren't invested in companies donors wouldn't approve of?
A: The funds Text Santa raises are contractually restricted to specific projects that have been agreed between Text Santa and the charity. This means that Text Santa funds cannot be spent on core running costs, political lobbying or other activities outside the scope of the specific activities agreed.
Q: How are the chosen charities selected?
A: This year we selected charities that help give hope to families in difficulty. All charities were selected from a pool who had previously registered an interest in working in partnership with ITV, fulfilled our criteria and shared our vision and ambition to build a significant appeal to help families in difficulty this Christmas. More information on how we select our charities can be found at ITV’s Corporate Responsibility website.
Q: How do you know what the charities are spending the money on?
A: When applying to become a Text Santa charity, all applicants must declare their intended use for the raised funds. The projects must be outside of operational activity, or political lobbying, (i.e. donations are not used on core salaries/buildings) and must make a practical difference to people’s lives within the UK. This is confirmed in the contract between ITV Text Santa and the charity.
Q: How is Text Santa financed?
A: All running costs including salaries are paid for by ITV. No money is used from donations or Gift Aid towards the running of the appeal.
Q: How does Text Santa’s relationship with its commercial partners work?
A: Text Santa operates a framework for partnership and has transparent terms of reference in place with each partner and supporter. The chosen partners have no involvement in selection of the charities, nor editorial influence on the programme.
Q. Which charities is Text Santa supporting this year?
A. Text Santa 2015 is supporting three charities this year: Macmillan Cancer Support, Make-a-Wish UK and Save the Children.
Q: Can you tell me a little bit more about this year’s charities?
Macmillan Cancer Support
Macmillan Cancer Support believes that no-one should face cancer alone. There are 2.5 million people living with cancer in the UK today. As Britain’s leading cancer support charity, we know that cancer can take over your whole life and the lives of those around you. That’s why our Macmillan nurses and other professionals work tirelessly to help individuals and their families with expert medical, practical, financial and emotional support at a time when it is needed the most. Macmillan is committed to providing expert care and support throughout cancer treatment and beyond, helping everyone affected by cancer take back control of their lives.
For more information visitwww.macmillan.org.uk or call Macmillan free on 0808 808 00 00 (Monday to Friday, 9am–8pm)
Macmillan Cancer Support Registered charity number: England and Wales 261017, Scotland SC039907 and the Isle of Man 604
There are currently 20,000 children and young people in the UK fighting a life-threatening condition and over 1,000 of them will turn to Make-A-Wish this year. We want to grant a wish to every eligible child, but can’t do that without the generosity of the public. Make-A-Wish receives no government funding – so every donation really does count.
Make-A-Wish® UK Registered charity number: 295672, Scotland SC037479
Save the Children
Save the Children works in more than 120 countries, including the UK. We save children’s lives. We fight for their rights. We help them fulfil their potential. We run world-class programmes and last year responded to 97 emergencies and reached 15.4 million children directly through our work.
Save the Children UK Registered charity number: 213890, Scotland SC039570
All monies raised by Text Santa will be split equally amongst the three charities.
Q. I would like to fundraise for Text Santa, how do I do that?
A. There are lots of ideas on our appeal website itv.com/textsanta. Money raised can be paid into any branch of Barclays. You can take part in any of the organised activities; for example there are Text Santa quizzes taking place in 13 Greene King pubs around the country on Monday 1st December with more due to take place throughout December and a Santa Run in London on Sunday 6th December. Further details can be found at http://www.itv.com/textsanta/fundraising-ideas
Q. Are there other ways to support Text Santa?
A. Yes. All our charities rely on volunteers and your time is so valuable. There are lots of opportunities to help not just the Text Santa charities but other charities as well. See Textsanta.co.uk for more details.
Q. Where can I buy Text Santa merchandise?
A. There are lots of things to buy that will help raise money for Text Santa:
Christmas jumpers - Primark
Christmas jumper craft kits - Hobbycraft
Santa hat craft kits - Hobbycraft
Text Santa pin badges - various retailers
Text Santa wristbands - Argos and Homebase
Christmas tea towel - Liberty
Christmas apron - Liberty
Snoopy pin badges - Hobbycraft/Harvester
Christmas sleigh bouquet - Interflora
Q. Are Text Santa T-shirts available?
A. No, we are not producing T-shirts this year as the focus is on jumpers and knitted items.
Q. I’d like to know more about the charities. Can I contact them individually?
A. All of our charities would be very happy to hear from you, and to tell you more about the work they do. The numbers are as follows:
Macmillan Cancer Support: 0808 808 00 00
Make-a-Wish UK: 01276 40 50 70
Save the Children: 020 7012 6400
Q: How can viewers donate?
A. Viewers can donate via text, telephone, online or at any branch of Barclays.
Q: How can viewers donate via text?
A. Viewers can donate £5 or £10 by texting SANTA5 or SANTA10 to 70760. The maximum viewers can donate via text is £30 in any one day.
Q: How can viewers donate via the phone line?
A. Viewers can call 0300 123 6060 to donate any amount between £1 and £10,000 via the phone line. Donations via the phone line will require viewers to have a credit or debit card.
Q: How can viewers donate online?
A. Viewers can donate online at itv.com/textsanta to donate any amount between £2 and £10,000. Donations via the online platform will require viewers to have a credit or debit card, or a PayPal account.
Q: When can they donate?
A. Text and fixed line donation routes open on Monday 23rd November. The IVR (the automated telephony response) lines will be open throughout the appeal.
The call centres will be open between 20.00 - 23.00 on Friday 18th December. Outside of these times, calls to the 0300 number will be answered by the automated (IVR) system.
Barclays will take donations during bank working hours up to 29th February up to 5pm.
The text and fixed line platforms will close on Friday 8th January 2016 at 5pm.
The online donation route will close on Monday 29th February 2016 at 5pm.
Q: When will viewers know the total raised, and who calculates that?
A: ITV Interactive pull together all the totals from the various platforms that viewers are donating through, and manage calculation of the total, which is independently verified and then passed to the Production team. The total to date will be announced during the main show on 18th December and final total in early 2016.
Q: How does Text Santa fit with ITV’s Charity Strategy?
A: Charitable giving is an essential part of our Corporate Responsibility (CR) strategy. In 2014 we raised £12 million for charitable causes in direct response to our on-air appeals. For more detail please see http://itvresponsibility.com/
Q. I would like to donate to Text Santa to a specific project in one of the appeal films – can you guarantee that the money raised will go to this area?
A. 100% of the monies raised by Text Santa will be split equally between the three Text Santa charities.
Q: Can you tell me what percentage of the donations received via the telephone lines is going to the charity?
A: 100% of all the monies raised by Text Santa will be split equally between the three Text Santa charities.
Q: Can tell me what percentage of the donations received via SMS is going to the charity?
A: 100% of all the monies raised by Text Santa will be split equally between the three Text Santa charities.
Q: I’ve made a donation but I want to change the amount, how can I do this?
A: Any donation made is non-refundable and non-transferable, except that donations of £100 or more may be refunded if requested in writing within seven days of payment from ITV. Any such requests should be sent to ITVihelp@itv.com, quoting the donation reference in the Subject Line. Please include your name, contact telephone number, the amount you donated, and the amount you now wish to donate. Please allow 28 days for your refund to be processed.
Q: I’ve made a donation but I’ve changed my mind, can I get a refund?
A: Any donation made is non-refundable and non-transferable, except that donations of £100 or more may be refunded if requested in writing within 7 days of payment from ITV. Any such requests should be sent to ITVihelp@itv.com, quoting the donation reference in the Subject Line. Please include your name, contact telephone number, the amount you donated, and the amount you now wish to donate. Please allow 28 days for your refund to be processed.