Alice Beer takes on Britain's biggest tour operators
With summer now upon us, many of us are about to set off on that long-anticipated break abroad.
What should be a relaxing and enjoyable experience however, can sometimes turn into a nightmare - with delayed flights, poor customer service, and nasty surprises on arrival at the hotel, all posing a possible threat to those few peaceful days in the sun.
Consumer Queen Alice Beer has been taking on some of Britain's biggest tour operators this week, hoping to get answers to some viewers complaints. She joins us now to update us on her progress and to also cast her eye over the recent headlines about the UK's passport backlog.