This website provides information for who need help and advice about how to deal with the hospital and how to help a relative in there. It also provides information on our campaigns to raise awareness of the problems. If you cannot find the information your require or would like to offer your support then please do not hesitate to contact us. The aim is o improve patient safety and care within the NHS. Provide support, information and advice to other victims and their relatives, and to share our experiences to help and to influence others.
If you're not happy with the care you received in hospital, you can make a complaint. Speak to a member of staff in the hospital ward or department. The best people to speak to about your concerns are the ward manager, senior nurse on duty or the hospital receptionist. They may be able to resolve your problem or put you in touch with someone who can. Raising the issue early with someone in the department is usually the easiest and quickest way to resolve a problem. You can also to talk to the PatientAdvice and Liaison Service (PALS). Most hospitals have a PALS office. They can give you advice on how to get your complaint resolved. This may include making a complaint to the hospital management through the NHS complaints procedure. To find the contact details for your hospital, go to Find and choose services. For more information on making a complaint,go to How to complain.
The Patients Association is a national charity providing patients with an opportunity to raise concerns and share experiences of healthcare. The Patients Association’s motto is ‘Listening to Patients, Speaking up for Change’. This motto is the basis on which we build all our campaigns. Via our Helpline, we capture stories about Healthcare from over thousands of patients, family members and carers every year. We use this knowledge to campaign for real improvements to health and social care services across the UK. In addition, our Helpline provides valuable signposting and information for patients and supports them as they navigate the Healthcare service.
Action against Medical Accidents (AvMA) isthe UK charity for patient safety and justice. We provide freeand confidential advice and support to people affected by medical accidents,via our helpline and casework service and can refer to our panel of specialistclinical negligence solicitors or other sources of support where appropriate.AvMA is also the foremost patients' charity working toimprove patient safety in the UK.
Our role is to investigate complaints that individuals have been treated unfairly or have received poor service from government departments and other public organisations and the NHSin England. We work to put things right where we can and to share lessons learned to improve public services. We are a free service open to everyone.