If you have any queries or comments about any ITV programmes or services, please send an email to ITV Viewer Services at viewerservices@itv.com

The team can also be contacted via telephone on 0344 88 14150 (option four)

Calls cost the same as a call to a standard UK landline. Calls from other networks may be higher, and from mobiles will be considerably more.

Technical Announcement

As a result of a technical upgrade, you may need to retune your TV or set-top box from lunch-time on 25 August in order to receive all the available ITV services in your area.

What technical changes are taking place on 25 August?

  1. ITV4 will become available on all transmitters in the UK for the first time.

  2. ITV3+1 will increase broadcasting hours and be on air from 6pm until 6am daily (main transmitters only).

Freeview viewers should retune, if required, check any recordings and series links they have scheduled on or after 25 August and re-instate them, if necessary. YouView boxes will automatically retune to receive the changes and recordings will remain unchanged.
The above changes do not affect Sky, Freesat or Cable viewers who will continue to receive ITV4 and ITV3+1 as usual.

The current ITV HD service from transmitters in Wales (on Freeview channel 103) will become ITV Cymru Wales HD.

Viewers in Wales watching via Sky, Freesat and Cable will also receive ITV Cymru Wales HD.

All viewers should check any recordings and series links they have scheduled on or after 25 August and re-instate them, if necessary.

Freeview viewers who require help with retuning can visit www.digitaluk.co.uk/howtoretune

or call the Freeview TV Advice Line on 03456 505050

For further information please email the ITV Viewer Services team: viewerservices@itv.com


The accessibility of our services is important to us. If you are having difficulty getting in touch with our customer services and require an alternative method of contact for response then please let us know as we will always try and make an adjustment to engage with you in the most appropriate way.

Opening Times:

Monday to Friday 9:00am - 7:00pm

Saturdays 10:00am - 7:00pm

Closed Sundays, bank holidays and bank holiday weekends

Alternatively you can write to us where we will be happy to discuss your requirement and/or endeavour to provide a suitable alternative.

Viewer Services
Gas Street
B1 2JT

The following have their own designated teams so if your enquiry relates to one of these programmes the Daytime team would love to hear from you:-

Good Morning Britain - email gmb@itv.com or telephone 0344 88 14150 (Option 1)

Lorraine - email lorraine@itv.com or telephone 0344 88 14150 (Option 1) lines are open 06:00-12:30 Monday to Friday

This Morning - email thismorning@itv.com or telephone 0344 88 14150 (Option 3) lines are open 09:00-12:30 Monday to Friday