If you have any queries or comments about any ITV programmes or services, please send an email to ITV Viewer Services at viewerservices@itv.com

The team can also be contacted via telephone on 0344 88 14150 (option four)

Calls cost the same as a call to a standard UK landline. Calls from other networks may be higher, and from mobiles will be considerably more.

Technical Announcement

ITV HD via Sky and Freesat in the ITV West Country and ITV Border regions

ITV is making changes to bring more relevant regional content to high definition (HD) viewers in the above regions.

From the evening of 24 November 2016, ITV HD (West Country) and ITV HD (Border) will be available to satellite viewers, replacing the current ITV HD regional service on Sky (channel 178) and Freesat (channel 111).

All satellite viewers in the ITV West Country and ITV Border regions should check any recording bookings and series links they have scheduled on or after 24 November 2016 and re-instate them, if necessary. Most satellite boxes will pick up the changes automatically but some viewers may need to reboot their equipment if there is a loss of ITV HD.

Freeview HD and Virgin Media HD viewers in the above regions are not affected by the changes taking place and should continue to view their regional news and programmes on the standard definition service.

Further information is available via email from the ITV Viewer Services team: viewerservices@itv.com


The accessibility of our services is important to us. If you are having difficulty getting in touch with our customer services and require an alternative method of contact for response then please let us know as we will always try and make an adjustment to engage with you in the most appropriate way.

Opening Times:

Monday to Friday 9:00am - 7:00pm

Saturdays 10:00am - 7:00pm

Closed Sundays, bank holidays and bank holiday weekends

Alternatively you can write to us where we will be happy to discuss your requirement and/or endeavour to provide a suitable alternative.

Viewer Services
Gas Street
B1 2JT

The following have their own designated teams so if your enquiry relates to one of these programmes the Daytime team would love to hear from you:-

Good Morning Britain - email gmb@itv.com or telephone 0344 88 14150 (Option 1)

Lorraine - email lorraine@itv.com or telephone 0344 88 14150 (Option 1) lines are open 06:00-12:30 Monday to Friday

This Morning - email thismorning@itv.com or telephone 0344 88 14150 (Option 3) lines are open 09:00-12:30 Monday to Friday