Sons stopped from comforting their mum at their dad's funeral recall 'heartbreaking' experience
Craig and Paul Bicknell have spoken of their heartbreak at being told off when they moved their chairs to comfort their grieving mother during their father's funeral.
Footage shows a staff member at the crematorium telling the men to move back to where the chairs had originally been allocated during the service.
Speaking to Piers and Susanna, Craig recalled what happened.
"I obviously heard the door open at the time of moving towards my mum to comfort her. The way he came flying out of the room towards us, I was slightly nervous of the pace he was coming at me with and when he said stop and explained what he wanted us to do, I had to make a split-second decision. Do I react? Do I try and talk to this guy, reason with this guy and beg with this guy that I need to be with my mum? Or do I try and sit back down, move my chair and give the service that my dad and we needed? It was a really empty feeling, to be honest," he said.
Explaining how heartbreaking the situation was, Paul said: "It was the hardest day of our lives anyway and for someone to come out with that aggression and telling us to stop, all we wanted to do is comfort our mum at the hardest time."
Craig and Paul had formed a bubble with their mum in the weeks leading up to the funeral.
"Prior to the funeral, we haven’t left her side. She needed us more than ever," Craig explained before he told Piers and Susanna that he didn't understand why Milton Keynes Council had different rules to the government.
"This is the new way of life. We’ve got to learn to live with this. With the government’s guidelines, it’s clear we can have six in a bubble. We can go into a restaurant, a pub and travel in the limousine together, I just don’t understand why the council have got different rules to what the government have put in place."
Milton Keynes Council has apologised to the family.
A statement from Milton Keynes Council read: "We are sorry to have upset this family. We don’t usually step in if a guest needs to be comforted by another family member and in this instance should have taken a more considered approach."