Make sure you're logged into the account you subscribed to ITV Hub+ with, and select the show you'd like to download. Tap the "Download" icon beneath the episode and your download will begin immediately. Just make sure you're connected to wifi!
How many downloads can be done at once?
You'll be able to download up to three shows simultaneously. If you wish to download more, these will queue until they are complete.
How many downloads can I store?
You can have as many downloads as your device can store. If you run out of storage, a error message will pop up, which means you'll have to free up some space on your device in order to continue downloading.
How long can I keep my downloads?
You will see everything you've downloaded in the Downloads section of the app until you delete them yourself. However, everything you download is only available to watch for up to 7 days. After those 7 days you will need to download the video again to watch it.
If you download a show part way through your free trial, and then cancel your trial, your download will only be available until the 7 day trial period has finished.
At present, you cannot download a video which has less than 7 days remaining until its expiry date. You will not be able to watch your download if it has gone beyond the Hub expiry date.
What is the Hub expiry date?
The ITV Hub has the rights to show programmes for a specific time period, This is usually 30 days, but can be less or more depending on the content. Please check the number of days an episode has left on the Hub, which can be found on the episode's page underneath the video.
We're working to improve this feature in future releases of the app to ensure it is as functional as possible. Keep an eye out for app updates!
Where do I find my downloads?
You can access your downloads by going to the "My ITV" section of the app, or by tapping the settings menu in the top right of your screen - there you will see a downloads section in which all of the programmes you've downloaded so far will be stored.
Why can't I download a show?
A wide range of our top telly is available for you to download, but unfortunately we are not able to make every show available to download.
There are a couple of reasons why you may not be able to download a particular show:
It may only be available for 7 days or less
Due to licensing agreements, some US shows are not available for download (eg. Family Guy)
Why has my download failed?
There are a few reasons why your download may have failed. It could be due to:
Poor wifi connection. You can only download shows when you're connected to wifi - if the wifi connection is poor, or you lose wifi completely and try to download over 3G/4G, your download will fail.
Lack of storage on your device. Your device may not have enough room to store the download, in which case you will need to free up some space on your device.
Your device may be too slow to handle the download process.
Can I download on desktop?
The download feature is currently only available on iPhones and iPads (iOS 10 and above).