Service Status

Service Status

Last Updated: September 2017

**IMPORTANT MESSAGE** If you receive an order confirmation email from Amazon for the purchase of the ITV Hub app for £144, PLEASE IGNORE IT. We believe this to be a phishing email.**

Apple TV App

Have you heard the news? Soon you’ll be able to catch up with your favourite ITV shows on your Apple TV. We’re working away building the app right now so watch this space!

Videos not playing on Internet Explorer

Viewers may experience some issues trying to watch programmes on our website using Internet Explorer as their browser. If this happens, please ensure you have the latest version of Internet Explorer and the latest Windows software.

If the problems persist, please use a alternative browser such as Chrome or Firefox

Video clips not playing on show sites

If you are experiencing problems watching videos on the show pages of our website, please ensure that Flash is installed and enabled, and refresh the page. Once Flash is enabled the videos should play immediately.

To find out how to install or enable Flash for your browser, follow the 5 steps on the link below:

https://helpx.adobe.com/flash-player.html

AirPlay / Mirroring / HDMI

Apple mirroring facilities including HDMI and Lightning cables are not supported by the ITV Hub. These features may have worked previously, however the feature is not yet fully supported and may stop working or work intermittently.

Apple TV

The ITV Hub is not currently available to watch via Apple TV. Requests for an Apple TV / ITV Hub development are being reviewed.

Where's my programme?

The following shows are currently not available on iOS devices due to rights restrictions:

- Dino Dana
- Fangbone
- Foyle's War
- Horrid Henry
- LEGO Star Wars
- Married to Medicine
- Ninjago
- Oddbods
- Pokemon (Series 20)
- Powerpuff Girls
- The Avengers
- The Bachelor in Paradise
- The Bagel & Becky Show
- The Ellen Degeneres Show
- Tom & Jerry
- Vanderpump Rules
- Yummy Mummies

The Real Housewives brand: only The Real Housewives of Cheshire is available on iOS devices.

The Ellen Degeneres Show is available on our website, however only via the Internet Explorer browser.

The UEFA Champions League and Europa League Highlights are only available for 24 hours after broadcast.