The ITV Hub is just like telly, but a bit better (we reckon). You can watch shows from any of our family of channels, that’s ITV, ITV2, ITVBe, ITV3, ITV4 and CITV. Missed last night’s Corrie? We’ve got it. Fancy browsing through our shows and finding a new drama to love? Go for it. Or maybe you’re not sure what you want to watch yet, but you can live in the moment and get straight into streaming our live channels.
We’ll also share with you exclusive premieres, first looks at brand new shows and box sets of your favourite dramas and comedies. Little treats for our lovely viewers - we’re nice like that!
Our show sites enable you to keep up to date with all the exciting news, behind the scenes gossip and sneak peeks of what’s coming up next. It really is a one stop shop for all your entertainment needs.
The ITV Hub is available on a wide variety of devices and platforms. There’s our website, our easy-to-use apps for your Android and Apple phones and tablets, Windows phones, YouView boxes, Amazon Fire TV, Samsung Smart TVs and other TV providers. Wherever you want us, there we are!
Why are some shows missing from the ITV Hub?
We may not have the rights for the platform
Sometimes we don’t have legal rights to show everything that’s been on TV, or we can only show those programmes on certain devices, e.g you can only watch them on our website, not our app.
Take a look at our status page which will let you know which shows are unavailable.
It may not be available where you live
Certain programmes on ITV aren’t available to some of our viewers in some parts of Scotland, but don’t panic - you can still watch them STV’s services. This is why we need to check your location when you first start using the ITV Hub.
If you're outside of the UK and want to watch ITV shows, some of our programmes are available on ITV Essentials, where you can purchase a holiday pass or a monthly subscription to watch.
The show may have expired
Most of our shows that have been on the telly are available to watch on the ITV Hub for 30 days, but occasionally a show will be available for a limited time (under the usual 30 days) so you’ll need to be quick!
It may be an ITV Encore show
ITV Encore programmes are not currently available on the ITV Hub as they are broadcast on Sky. If you are a Sky customer you can watch ITV Encore on channel 123
How long does it take for a show to appear on the ITV Hub?
Nobody likes waiting around!
We want you to be able to watch our shows when it suits you, so we aim to get them onto the ITV Hub as soon as possible. Many shows, such as the soaps, dramas and documentaries will be available to watch just after they’ve finished on TV. However, live shows like This Morning, The X Factor and sports matches may take a little longer but should be available a couple of hours after they’ve finished, so bear with us.
Can I watch live TV on the ITV Hub?
Absolutely! On our website and our mobile app you can stream ITV, ITV2, ITVBe, ITV3, ITV4 and CITV so you can watch wherever you are!
On the website, click 'Live TV' in the navigation bar or select a channel from our homepage.
On iOS and Android devices, swipe left on the home screen to scroll through the channel pages.
On Windows devices, select 'Watch Live' on the home screen.
It can take up to 30 seconds for the video stream to begin and, just like TV, you may be shown some adverts before your programme starts.
Sometimes a show will only have television rights and not online rights. If this happens you will receive a message saying the programme is unavailable - don’t worry, this isn’t a technical fault.
Can I download shows to watch offline?
Downloads are available by subscribing to ITV Hub+ which is £3.99 a month. As part of your subscription, you will be able to watch ad-free on desktop, iOS and Connected TV, as well as download shows ad-free on your iOS device (iOS 10 and above). If you're having trouble with your downloads, follow this link for some advice.
Do you provide Audio Descriptions?
We curently have Audio Description on our Android apps for users able to access an Android phone or tablet.
We know that some viewers would benefit from having Audio Descriptions and Signposting facilities available on the ITV Hub across all devices and platforms. These services are being looked at closely by our Product Development team and we do hope to be able to offer this soon.
Do you have subtitles available?
We want to make sure that as many people as possible can watch their favourite shows on the ITV Hub so we offer subtitles on our most popular programmes on the website.
We aim to make subtitles available as quickly as possible, although on live programmes such as This Morning or The X Factor, it might take a little longer.
How do I switch subtitles on or off?
If subtitles are available for your show, you should see an S symbol at the bottom right hand side of the video when the show starts. Simply press the S button to switch them on and off.
Does the ITV Hub offer parental controls?
Yes! Setting up a parental guidance PIN is the best way to control what your little ones can watch on the ITV Hub. The parental guidance lock will restrict access to programmes which display a 'G'-rating symbol, to protect your children from seeing any inappropriate content.
Set this up or disable it at any time by clicking the lock symbol underneath your video, or by accessing Parental Controls from the 'Settings' menu on our iOS app.
What does a G Rating mean?
All shows on the ITV Hub are assessed to give a Guidance rating. Where appropriate they will be flagged with a ‘G’ and display Guidance information. Shows with the ‘G’ symbol may have been first shown on telly after the 9pm watershed and/or it may contain some language, violence, sexual scenes, nudity, adult humour or other material that you may not wish your kids to watch. It may also include flashing images or lights that can be a concern for people with photosensitive epilepsy.
How do I set up a Parental Guidance lock?
When you go to watch a programme that has a guidance warning for the first time, you will be prompted to confirm you are over 16. Once you have confirmed this, you can set up the Parental Guidance lock.
Step 1: Choose and enter a four-digit PIN, security question and an answer. Your security question and answer will be used to confirm you are over 16 in the event you forget your 4-Digit PIN.
Step 2: Agree to terms and conditions and tap ‘Confirm’ and your settings will be saved. Next time you try to watch something that we've suggested isn't suitable for kids, you'll have to re-enter your PIN before you watch.
How do I turn off the Parental Guidance lock?
To turn off the lock, click the lock symbol underneath a video. You'll be asked to enter your PIN before you can switch it off.
Alternatively you can go to the Parental Controls section within the Settings area of our iOS app. Here you will be able to switch the Parental Guidance lock off/on as required, change your PIN or change your security question and answer.
What if I forget my PIN?
If you forget your PIN and the answer to your security question, complete one of the following actions to reset your Parental Guidance lock settings:
If you are using the ITV Hub app on and iPhone or iPad, uninstall and reinstall the app. When you open the app again, your Parental Guidance settings will be reset.
Contact our friendly Customer Support Team on 0344 881 4150. They will supply you with a 4-digit Master PIN which you ca use to reset your PIN or to turn the Parental Guidance lock off.
Why do you need my postcode?
Most of the shows on the main ITV channel aren’t available to viewers in Northern Ireland and Scotland. This is why we need to check your location to ensure that we comply with our broadcasting and rights regulations (the legal stuff!).
Don’t worry, viewers in Scotland will still be able to watch shows from ITV2, ITV3, ITVBe, ITV4 and CITV and can watch all main channel shows via STV.
Why does the ITV Hub have ads?
Our service is kept free thanks to the ads that you watch during shows, and it's because of these ads that we can invest in even more great programming for you!
If you want to watch programmes ad-free, take a look at our subscription service, ITV Hub+
We use Functional Cookies to improve your experience on our app. We only collect anonymous information though, no personal information.
How is the ITV Hub regulated?
ITV’s video-on-demand services are regulated by Ofcom (the independent regulator for the UK communications industries) together with the Association for Television On Demand (ATVOD) in relation to editorial content, and the Advertising Standards Agency (ASA) in relation to advertising content.
You can contact ATVOD by email at email@example.com or by post to ATVOD Complaints, 27 Sheet Street, Windsor, Berkshire, SL4 1BN. Further information about ATVOD can be found at www.atvod.co.uk.
You can contact the ASA by post at Advertising Standards Authority, Mid City PLace, 71 High Holborn, London, WC1V 6QT, or by telephoning 0207 492 2222. Further information about the ASA can be found at www.asa.org.uk
Can I give suggestions for the ITV Hub?
Yes! If you've got a cracking idea for the ITV Hub then we'd love to hear from you. You can contact our lovely team at firstname.lastname@example.org.