How to...

What software do I need to view shows on the ITV Hub?
How do I find out which browser version I have installed?
How do I clear my cache?
How do I enable JavaScript?
Why do we use cookies?
How do I get the best possible viewing experience?
What is ad blocking?
Can I remove the ad blocking software?

Why do I have to set up an account to watch programmes?
How can I reset my password?
Does the ITV Hub keep me logged in?
Why do you need my postcode?
How do I sign up for emails from the ITV Hub?

We try to make sure the ITV Hub is available as far and as wide as possible but there are some minimum requirements we’ll need you to follow.

The ITV Hub actively supports the latest versions of most major browsers with some exceptions.

We recommend using any of the following browsers:

- Internet Explorer 11 - Windows 8 and higher
- Edge - Windows 10 and higher
- Chrome - Windows 7 and higher, OSX 10.10* and higher
- Safari - OSX 10.10* and higher, iOS 10 and higher
- Firefox - Windows 7 and higher, OSX 10,10* and higher

We do not actively support:

- Internet Explorer 11 - Windows 7 and lower
- Chrome - Android
- "Live TV" for all browsers running on iOS

If your browser falls into the exceptions list then please try to update your browser or try a different one.

Please note that Opera and Opera mini are not currently supported by us.

You'll need the latest Flash player version to use the ITV Hub. You can download it here.

If you want to know which version of Flash you are currently running, take a look here: .

Check out the system requirements for Flash.

Please visit www.whatismybrowser.com to find out your current version.

The latest version of Internet Explorer can be downloaded from: http://windows.microsoft.com/en-gb/windows/downloads

The latest version of Firefox can be downloaded from: https://support.mozilla.org/en-US/kb/update-firefox-latest-version

The latest version of Chrome can be downloaded from: https://www.google.com/chrome/browser/desktop/

The latest version of Safari can be downloaded from:
www.apple.com/safari

Clearing your cache may help you fix any issues with playing videos on the ITV Hub. Just follow the simple instructions at http://www.refreshyourcache.com/en/home/

You will need to have JavaScript activated on your computer to view all our great programmes on the ITV Hub.

If you’ve not got it already, visit www.activatejavascript.org to follow the step-by-step instructions for your browser and operating system.

Cookies are used to improve your browsing experience and provide more information, which can then be used to make content, services and advertising more relevant for you during future visits.

The ITV Hub needs cookies to be activated on your browser and if you block or delete cookies, we’re afraid it won't work properly.

For more information, take a look at our cookie policy.

If you want to manage your cookies, take a look here.

We want you to enjoy the ITV Hub and get the best viewing experience to enjoy your favourite shows.

The ITV Hub automatically adjusts your viewing experience based on available bandwidth and the resource of your computer; it requires a minimum broadband speed of 800kbps to operate well, so if your connection speed is slower it may result in a poor quality viewing experience. We also recommend you are using the latest version of your browser.

To check your internet speed, visit http://www.speedtest.net/

If you experience any problems, start by quitting any other video applications you’re running on your computer when trying to use the ITV Hub, and if there is multiple devices running on your broadband connection, you may find this slows your connection – try disconnecting any not being used.

We’re not responsible for any household arguments this may cause!

Ad blocking is software that prevents ads from displaying in video and on websites. You will be able to find out if ad blocking software is installed on your computer by checking the settings within your browser.

Our service is kept free thanks to the ads that you watch during shows, and because of these ads we can invest in even more great programming for you!

Yes! You can remove or disable the ad-blocking software by checking your extensions or add-ons within your browser settings. Once you’ve done this you can start watching your show.

Setting up an account is completely free and will open the door to a world of entertainment! You can:

Don't worry! If you've forgotten your password, we can easily help you to reset it.

Click the link on the ‘Sign in’ page found at the top of the website. Now enter your email address and we'll fire you an email that contains a link to reset your password.

Don't forget that your email may go to your junk folder if you haven't had one from us before, so do check in there if you don't see it straight away.

If you still find that you have issues or if you don't receive your email, please get in touch.

Yes! We don’t want you having to sign in every time you visit the site, so we will keep you signed in until you sign out or use another computer/device. Please remember to uncheck the 'Keep me signed in’ box if you are using a public or shared computer to prevent anyone else being able to access your account

Most of the shows on the main ITV channel aren’t available to viewers in Northern Ireland and Scotland. This is why we need to check your location to ensure that we comply with our broadcasting and rights regulations (the legal stuff!).

Don’t worry, viewers in Scotland and Northern Ireland will still be able to watch shows from ITV2, ITV3, ITVBe, ITV4 and CITV and can watch all main channel shows via STV or UTV.

You can be the first to find out about exciting new shows and exclusives when you sign up to receive our personalised emails. You’d be crazy not to…. not that we are biased or anything.

When you register, make sure you tick the box at the bottom the page and we’ll start sending you stuff we think you’ll like, right away!