Latest ITV Box Office News

All Elite Wrestling: Full Gear

Unmissable wrestling action returns! Cody challenges Chris Jericho for a shot at the AEW World Championship title plus, Jon Moxley finally gets to face his rival Kenny Omega. All Elite Wrestling - Full Gear LIVE! Saturday, 9th November, midnight.

Sky Viewers

New customers or existing customers purchasing via the website will not be able to record the event (including repeats). If you are unable to watch this event live, repeats will be available the following day.

Your Sky Viewing Card MUST be inserted into the box before you purchase any ITV Box Office Events

New ITV Box Office Customers

How do I buy for a Sky Set Top Box?
If you haven't previously registered and bought an ITV Box Office event, you'll need to register with us at www.itvboxoffice.com. Please ensure you have your Sky Viewing Card Number and payment details to hand and ensure that the Sky Viewing Card is inserted correctly into the box before you register. Once registration and payment is complete the channel (493) will decrypt on the night of the event you have purchased.

Can I buy with my Sky remote?
If you have previously registered and bought an ITV Box Office event AND opted to have your payment details stored, you can buy future events using the Sky remote.

Additionally, if you have been contacted by email and your account has been disabled, you will need to sign in on the website and purchase.

When can I buy for Sky?
If you're new to ITV Box Office and are registering and buying for the first time, the event will be available to purchase usually 2 weeks before the show. If you've previously registered and bought an ITV Box Office event, you are able to buy through your Sky remote 7 days before the event.

Existing ITV Box Office Customers

I am seeing an error message whilst attempting to purchase the event through the website?

If you are seeing the following message: "It appears you already have an account with us. Please log in." It means your Sky Viewing Card Number has already been registered with ITV Box Office.

Please log in with your original email address details, where you will be able to purchase the event. If you cannot remember your password, please go to the website, click 'Sign In', then 'forgotten your password?' and follow the password reset steps. Please note, you will not be able to register your Sky viewing card to more than one account. If the problem persists or you are experiencing any other error messages, please contact Customer Support on 0330 123 9533 or email us at itvboxofficesupport@itv.com.

I have forgotten my existing ITV Box Office username
Your ITV Box Office username is your email address. If you cannot remember which email address you have registered with, please contact Customer Support on 0330 123 9533 or email us at itvboxofficesupport@itv.com. The team will ask you to confirm additional security information to obtain your username.

When can I purchase the next event using my Sky remote control?
If you've previously registered and bought an ITV Box Office event, you are able to buy through your Sky remote 7 days before the event.

How do I purchase the event via my Sky remote?

Sky HD Box
1) Press 'Box Office' on your Sky remote control
2) Click on 'Box Office' on screen
3) Under Sports/Events, click on 'Event Name'
4) Press 'R' to purchase the event

Sky Q Box
1) Press the ‘home’ icon button on your Sky Q remote control
2) Click on ‘Sports’
3) Select 'Box Office'
4) Under Sports/Events, click on 'Event Name'
5) Press 'R' to purchase the event

If the event does not appear, the buy window may not be open. The buy window opens 7 days before the event.

I have previously bought ITV Box Office events but I am unable to buy again via my Sky remote?
If you have previously registered and bought an ITV Box Office event through the website and selected the option to NOT store your payment details, you will not be able to use your Sky remote control.

If you’ve previously had this functionality but haven’t bought an event post January 2018, due to new data regulation we will not have been able to retain your payment details and removed your ability to buy ITV Box Office events using your Sky remote control. To enable this, simply buy your next event on the website, we will store your payment details and this will enable you to purchase future events via your Sky remote control.

If you have requested that your ITV Box Office account is deleted, your details forgotten or your payment details removed, you will NOT be able to purchase events via your Sky remote.

Additionally, if you have been contacted by email and your account has been disabled, you will need to sign in on the website and purchase.

I have received an email confirming my account has been removed - what does this mean?
If you have received any correspondence from ITV Box Office to confirm that your account has been removed, but you wish to purchase a future Pay-Per-View event, simply visit itvboxoffice.com, register as a new customer and follow the purchase steps.

For all other platforms please visit our FAQs for more information.

General Sky Queries

Where can I find my Viewing Card Number?
For Sky + HD box: select the services button; Scroll to the right and select "settings", then scroll to the right and select "details" to access your Viewing Card Number. If you are a Sky Q customer go to Settings > System Information.

I have a second Sky Box in another room, will it work on both boxes?
No. You will need to purchase the event on each viewing card / Sky HD box you wish to watch the event on.

I have a Sky HD or Sky Q box but do not have a Viewing Card
If you would like to view ITV Box Office you will need to order a Sky Viewing Card by emailing us at itvboxofficesupport@itv.com.

How long will it take for me to be able to watch the channel after I have purchased the event?
Viewing should be enabled immediately but could take up to 4 hours at peak times. Please also ensure your Sky Viewing Card was correctly inserted in the box at the time of purchase otherwise the signal will not reach Sky Set Top Box.

Can I record the event?

This will depend on how you have purchased:

- I have purchased the event via the ITV Box Office website:
No, unfortunately you will not be able to record this event, however available repeats will be displayed via your EPG.

- I have purchased the event via my Sky Set Top Box:
Yes. If you want to record the event, you will need to click on the Record option through the your Sky planner.

- I have not yet purchased the event:
The event will only be available to record if you have purchased via your Sky Set Top Box remote control. Purchases can only be made via your remote control if you have previously registered and purchased through ITV Box Office and your payment details have been stored.

If you are new to ITV Box Office or cannot purchase via your remote control, you will not be able to record this event but there will be repeats scheduled should you be unable to watch live.

Is there a repeat of the event?
Scheduled repeats are available to purchase for Sky.

Sky customers who have purchased this event can watch the scheduled repeats on Sky channel 493. Repeat times are listed above.

For Virgin information, please see below.

Fite TV will provide on demand catch up of the event, please see the Fite TV section below.

Invalid Sky Viewing Card Number
I'm getting a message: Sorry that is not a valid Sky Viewing Card Number

When registering, please ensure you input your Sky Viewing Card number correctly. For Sky + HD box: select the services button; Scroll to the right and select "settings", then scroll to the right and select "details" to access your Viewing Card Number. If you are a Sky Q customer go to Settings > System Information. Please ensure that the Sky Viewing Card is inserted correctly into the box before you register.

Your postcode has to match the exact format that appears on your Sky account and correspondence. Our systems validate your postcode based on this information. Please review what appears on your Sky account, amend your postcode and try again.

I receive the following message when purchasing, “We are unable to process your request just now. Please try again later. We apologise for any inconvenience this may cause.” what does this mean?

This means that your purchase has failed and could be caused by one of the following reasons:

1) Your Sky Viewing Card Number must match the postcode registered to your account. If the postcode and Sky Viewing Card Number are not exactly the same as the Sky Viewing Card Number and postcode registered with Sky, the purchase will not be processed. Please check your Sky correspondence to check these details.

2) Your payment card may have been declined, please go back and enter new payment details to continue. ITV Box Office will not know why your payment card has declined but this could be for a number of reasons.

3) Have you moved house recently? Please ensure the postcode registered with Sky is the same postcode that is registered on your ITV Box Office account.

Is ITV Box Office available in SD?
No. ITV Box Office is a HD channel and can only be viewed on Sky HD and Sky Q set top boxes.

What time can I start watching the event if I prepaid the day before?
If you have purchased in advance of the event, please check listings for programme start times.

What is the channel number (EPG)?
493

When will I be billed for any purchases?
Please note, ITV Box Office events are charged by ITV separate to your Sky bill and payment ​may be taken after the event and usually within 60 days.

What if I want to change my payment details?
If you want to change your payment details, please log in to your account at itvboxoffice.com and update your payment details using the Payment Details section. Please ensure payment details are updated before making a purchase.

General Sky Help

Can I call and buy over the phone?
No, if you are a Sky customer and new to ITV Box Office, the only way to buy this event is via our website itvboxoffice.com. If you are a returning ITV Box Office customer you can buy the event via your Sky remote control as long as your payment details are active and have been stored with us.

Why do I need to enter my Sky Pin when purchasing an event?
Due to scenes of violence and age sensitive material within the show, you may be required to enter your Sky pin when purchasing/viewing pre-watershed (before 9pm) repeats of this programme.

If you do not know your pin, please refer to Sky's help pages. Alternatively, there will be post-watershed repeats available to purchase that will not require a pin.

What payment do you accept?
If you are a Sky customer, you can pay via most major debit and credit cards, or you can pay using your Paypal account. For Virgin purchases, please refer to their website for payment options.

I've bought an event but would like to cancel
You may cancel your purchase and receive a full refund at any time up to the earlier of (a) 14 days after the date on which we sent you email confirmation of your purchase, or (b) the time at which we make available the event you have purchased to you, at which time the provision of the services which have purchased has commenced and so you will not have a right to cancel your purchase. If you wish to cancel, please call Customer Support on 0330 123 9533 or email us at itvboxofficesupport@itv.com. Refunds will only be processed to the payment method used for the initial purchase.

I still need help
If you still need help or have any issues not covered in these FAQs please contact 0330 123 9533 (opening times may vary on the build up to the event) or email us at
itvboxofficesupport@itv.com.

Sky Viewing Issues

What do I do if the screen is blue or blank?
If you're a new customer to ITV Box Office, please ensure you have registered and bought the event at www.itvboxoffice.com. Your Sky Viewing Card has to be correctly inserted in your box at the time of purchase, if it wasn’t the signal will not be received. Please call 0330 123 9533 and we can re-authorise your signal. If you have purchased through your remote, as a returning customer and are experiencing any issues, please check your cable connections and try rebooting your box.

To check if you have successfully purchased the event via your remote control, follow the steps below:

  • Step 1: With the Sky box turned on, click on the Box Office button on your remote
  • Step 2: Select Box Office as an option
  • Step 3: Select the Pay per view event purchased e.g. 'Event Name'
  • Step 4: Your Set Top Box will process the request
  • Step 5: If the event has been successfully purchased, this will be confirmed on screen.

If this confirmation screen is not displayed, the set top box has not received confirmation of the purchase. Viewing should be enabled immediately after purchase but could take up to 4 hours at peak times.

If you believe you have purchased this event and the issue persists, please contact 0330 123 9533.

What if I see a message on screen saying : Channel / Programme Not Available
Please check that your Sky viewing card has been inserted correctly.

What do I do if the following message appears: "No satellite signal being received"?
Please check your cable connections and try rebooting your box. If this issues persists, please contact your satellite provider.

What do I do if I keep losing the signal whilst watching the event?
When viewing on a Set Top Box, extreme weather conditions can disrupt satellite signals which can affect your picture quality. If this issue persists, please contact your satellite provider. If streaming online, please check your broadband connection and cables.

Is ITV Box Office available outside of the UK & Ireland?
No, ITV Box Office is only available in the UK & the Republic of Ireland.

I operate a commercial premises, with a Sky box, how do I view?
This event is available for commercial premises, for more information or to purchase ITV Box Office events for commercial premises, please click here or call 08442 411 111. You cannot use a household / domestic subscription to watch ITV Box Office in commercial premises.

I have not received a purchase confirmation email
Please ensure that you have completed the registration fully and reached the payment confirmation page. If so, your purchase has been successful. You will receive an email acknowledgement of your purchase within 30 minutes. Please also check your junk/spam folder. If you have previously registered with ITV Box Office you can order the event via your remote control, but you will not receive an acknowledgement.

If you have purchased via the website, please login to your ITV Box Office account and go to the Your Purchases section where you will see confirmation of your purchases (only purchases made within the last 90 days will appear here). You will also see a banner at the top of the page confirming your purchase.

Please note purchases made via remote control will not be confirmed via email nor appear in the Your Purchases section on the website.

I have been charged by ITV Box Office - what is this for?
If you have purchased an event via the website, ITV Box Office will collect payment at the time of the event.

If you have registered and purchased an event via the website, future events can then be purchased via your Sky remote control. Please note that when purchases are made via the Sky remote, the payment details used when first registering (unless amended prior purchasing) will be charged within 60 days of the purchased event.

I still need help
If you still need help or have any issues not covered in these FAQs please contact 0330 123 9533 (opening times may vary on the build up to the event) or email us at itvboxofficesupport@itv.com.

Please note, when contacting the ITV Box Office team, you will be asked for your Name, Sky Viewing Card Number and Postcode if required. If your query requires us to trace payments relating to your account, you may also be asked for the first 4 digits and last 4 digits of the card you paid with. You will NEVER be asked for the full card number or any other details relating to your account.

My Account

I want to update my personal details
You can update your personal details held by logging on to your account at itvboxoffice.com and selecting Personal Details.

I want to change my payment details
You can update your payments details held by logging on to your account at itvboxoffice.com and selecting Payment Details.

I want to change my email address
You can update your email address/username by logging on to your account at itvboxoffice.com and selecting Personal Details.

I want to remove my payment details from my account
If you want to remove your payment details, please email us at itvboxofficesupport@itv.com. By removing your payment details attached to your account, you will not be able to purchase any future ITV Box Office events through your Sky remote control.

I want to delete my ITV Box Office account
If you want to delete your ITV Box Office account, ​please email
itvboxofficesupport@itv.com

Virgin Viewers

How do I buy?
Only Virgin customers with a TiVo or V6 set top box can purchase and view this event. To purchase using your Virgin box, select: ON Demand > Live events then press the red button. Choose the event and select ok, then follow the on screen instructions. To view the event on the day, go to On Demand > Live Events.

When can I buy?
The purchase window to buy on Virgin TiVo and V6 opens 5 days prior to the event.

Can I record the fight and watch later?
Recording of this event is not enabled, however customers who have purchased this event through Virgin can access the scheduled repeats through the Live Events menu.

If you did not purchase access to the live event you can purchase access to the scheduled repeats through the Live Events menu on your Virgin TiVo or V6 set top box.

Why do I need to enter my Sky Pin when purchasing an event?
Due to scenes of violence and age sensitive material within the show, you may be required to enter your Sky pin when purchasing/viewing pre-watershed (before 9pm) repeats of this programme.

If you do not know your pin, please refer to Virgin's Help Page Alternatively, there will be post-watershed repeats available to purchase that will not require a pin.

Having problems?
If you need to contact Virgin for support, please contact Virgin Media on 150 from your Virgin Media phone or mobile or click here, or you can also call 0345 454 1111.

FITE Viewers

How can I buy online?
If you are NOT a Sky customer and would like to watch an ITV Box Office event online or on various devices access to ITV Box Office events is also provided by FITE TV (a third party supplier). Visit the FITE TV website here, where you can register and purchase the event.

What devices can I watch the event on?
You can watch ITV Box Office on a range of supported devices for FITE. For further information please refer to FITE TV's help section by clicking here.

Can I record the event and watch later?
This will not be possible. However catch up is available, see below.

Having problems?
For more information click here

Is there a repeat of the event?
Customers who have purchased this event through FITE can view repeats, available on demand for 45 days.

More info
For more information click here

PS4 Viewers

PlayStation are unable to retail AEW: Full Gear to customers.

To view AEW: Full Gear on your PS4, please purchase via www.fite.tv and stream the event via your PlayStation web browser.

For more information click here.