Helplines

Homelessness helplines

Information and advice for people concerned about homelessness

GovUK – Homelessness

Emergency housing

Housing for young people

You don’t have to be living on the streets to be considered homeless. You can be legally homeless if your home is unsuitable for you or you have no legal right to be there. Find out what help your council can give you if you’re homeless or at risk of losing your home.

Centrepoint

Tel: 0800 23 23 20

centrepoint.org.uk

Charity that provides emergency accommodation, support, information and training for homeless young people in London and the North East.

Shelter

Offer free confidential expert advice via their website, Housing Aid Centres, helpline and email services.

Helpline: 0808 800 4444

England

Scotland

How to get help on the streets

You don't have to be living on the street to be homeless. You may be legally classed as homeless if you are sleeping on a friend's sofa, staying in a hostel, suffering from overcrowding, or other bad conditions. Homelessness can often be avoided if you act quickly and get the right help. If you have nowhere to stay, call Shelter's helpline or use our directory to find a local advice centre where you can talk to someone in person.

Salvation Army Homeless Service

Tel: 0207367 4500

Homeless

The Salvation Army provides a professional service to meet the needs of homeless people throughout the United Kingdom and in the Republic of Ireland. We reach out to men, women and families through our community and residential services. In conjunction with government initiatives and requirements such as Supporting People and other best practice, we provide a range of support services to empower individuals and families to make positive choices regarding resettlement opportunities within the community.

Homeless UK

homeless.org.uk

Information on over 8,000 services, including hostels, day centres and other advice and support services for homeless people.

Crisis

crisis.org.uk

Get help

Crisis is the national charity for single homeless people. We are dedicated to ending homelessness by delivering life-changing services and campaigning for change. Our innovative education, employment, housing and well-being services address individual needs and help people to transform their lives.

Rape and sexual abuse helplines

Use our helplines to find more information and advice for people affected by rape and sexual abuse.

For women

NHS Choices – Help after rape and sexual assault

Help after rape and sexual assault

Sexual violence is a crime, no matter who commits it or where it happens. Don’t be afraid to get help.

Sexual Abuse Referral Centres – Find a SARC

Find a SARC

SARCs are specialist medical and forensic services for anyone who has been raped or sexually assaulted. They aim to be one-stop service, providing the following under one roof: medical care and forensic examination following assault/rape and, in some locations, sexual health services. Medical Services are free of charge and provided to women, men, young people and children.

NSPCC

Helpline: 0808 800 5000 (24 hours, every day)

nspcc.org.uk

Report a concern

HIV and AIDS helplines

NHS Choices

HIV -NHS Overview and information on HIV/AIDS with comprehensive links to treatment and support.

Terrence Higgins Trust
Helpline: 0808 802 1221 under Children with Aids

Offers free and confidential services for people with HIV and AIDS, including specialist advice and representation on welfare rights, housing and legal matters, practical help and befriending. See website for local centres.

Positively UK
Tel: 020 7713 0444

Gay & Bisexual Men

Women

Young People

We are here to help all individuals living with HIV in the UK to live well. From diagnosis and starting treatment to talking about your HIV with others, your relationships, and employment options, Positively UK will support you to manage all aspects of your HIV and help you to achieve the best for your physical and emotional well-being. Our front-line staff and volunteers are themselves living with HIV and have first-hand experience of the issues you may face.

The National AIDS Trust

NAT is the UK's leading charity dedicated to transforming society's response to HIV. We provide fresh thinking, expert advice and practical resources. We campaign for change.

CHIVA (Children’s HIV Association)

We work with professionals to ensure they have up-to-date information and contacts to provide best possible care and services for children, young people and families living with HIV. We acknowledge the intrinsic role parents play in their children’s health and wellbeing. We work with them to provide information to support them in the issues HIV presents within the family. We work with young people living with HIV through our youth committee and consultations to ensure we provide them with the information they need and that their voices are heard throughout our work and in the wider community. We run residential weekends and support camps to bring together HIV positive young people from across the UK and Ireland to make friends and share their experiences of living with HIV.
‘If only you knew’ is a secure website built by and for HIV positive children and young people. It has youth-friendly information about living well with HIV and social networking

Body and Soul Charity

Tel: 020 7923 6880

Body & Soul is a pioneering UK charity dedicated to transforming the lives of children, teenagers and families living with, or affected by HIV.

AVERT

AVERT provides a wide range of information to educate people about HIV/AIDS across the world. AVERT’s highly successful website, avert.org, the most popular HIV/AIDS website in the world, has over 200 pages which describe all aspects of HIV and AIDS, as well as having specific areas for young people, interactive quizzes, an extensive photo gallery, and videos. The site is visited by more than a third of a million people each week.

NAM Aidsmap

Information, news and resources for people with HIV and AIDS, comprehensive information on treatments and a database of HIV clinics in the UK.

Dr Ranj – 10 Myths Surrounding HIV

http://www.itv.com/thismorning/health/ten-myths-surrounding-hiv-dr-ranj-singh-national-hiv-testing-week

Although huge steps have been made to combat the disease and educate people on facts surrounding the illness - as well as a lot of stigma still surrounding it - there are still a number of myths associated with HIV. Dr Ranj Singh joins us online, to dispel 10 myths associated with HIV.

Mental health helplines for children and adults

Young Minds
youngminds.org.uk
The UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people.
0808 802 5544

Place2Be
https://www.childrensmentalhealthweek.org.uk/about-place2be/

Papyrus (Prevention of young suicide)
https://papyrus-uk.org/

HopelineUK - part of Papyrus
https://papyrus-uk.org/hopelineuk/
Contact HopelineUK if you are having thoughts of suicide or are concerned for a young person who might be you can contact HopelineUK for confidential support and practical advice.
Call: 0800 068 4141
Text: 07786209697 or
Email: pat@papyrus-uk.org
Opening hours: 10am – 10pm weekdays 2pm – 10pm weekends 2pm – 10pm bank holidays. Our Suicide Prevention Advisers are ready to support you.

RETHINK
Tel: 0300 5000 927
rethink.org
Working together to help everyone affected by severe mental illness recover a better quality of life.

Time to Change
time-to-change.org.uk
Time to Change is England's most ambitious programme to end discrimination faced by people who experience mental health problems. Our vision is to make lives better for everyone by ending mental health discrimination and to inspire people to work together to end the discrimination surrounding mental health.

Domestic abuse and violence helplines

If you are in immediate danger always call the police, and always dial 999 if it is an emergency. They have a duty to protect and help you. If you visit any of these websites, please read the ‘hide your visit’ / ‘cover your tracks’ / safety information – or click on ‘Exit Website’

24hr Domestic Violence Helpline (run in partnership between Refuge and Women's Aid)
Freephone: 0808 2000 247 (24 hours)

Gov UK– Controlling or Coercive Behaviour

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/482528/Controlling_or_coercive_behaviour_-_statutory_guidance.pdf

The offence closes a gap in the law around patterns of controlling or coercive behaviour that occurs during a relationship between intimate partners, former partners who still live together or family members. This offence sends a clear message that this form of domestic abuse can constitute a serious offence particularly in light of the violation of trust it represents and will provide better protection to victims experiencing repeated or continuous abuse. It sets out the importance of recognising the harm caused by coercion or control, the cumulative impact on the victim and that a repeated pattern of abuse can be more injurious and harmful than a single incident of violence.

Refuge www.refuge.org.uk

http://www.refuge.org.uk/get-help-now/help-for-women/recognising-abuse/ -

Recognising Abuse
Thirty-five years ago Refuge set up the world's first refuge for women andchildren escaping domestic violence. Since then, Refuge has grown to become thelargest provider of emergency accommodation and emotional and practical support to women andchildren in the country and the leading voice in the campaign to end domesticviolence.

Women's Aid Federation of England Helpline: 0808 2000 247 (24 hours)

www.womensaid.org.uk

http://www.womensaid.org.uk/domestic_violence_topic.asp?section=0001000100220042 - Emotional Abuse
For women who are experiencing or have experienced physical, mental, sexual ordomestic violence or abuse. Offers advice, support and crisis intervention toabused women.

Domestic abuse for women - helplines

If you are in immediate danger always call the police, and always dial 999 if it is an emergency. They have a duty to protect and help you. If you visit any of these websites, please read the ‘hide your visit’ / ‘cover your tracks’ / safety information – or click on ‘Exit Website’

24hr Domestic Violence Helpline (run in partnership between Refuge and Women's Aid)

Freephone: 0808 2000 247 (24 hours)

Gov UK– Controlling or Coercive Behaviour

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/482528/Controlling_or_coercive_behaviour_-_statutory_guidance.pdf

The offence closes a gap in the law around patterns of controlling or coercive behaviour that occurs during a relationship between intimate partners, former partners who still live together or family members. This offence sends a clear message that this form of domestic abuse can constitute a serious offence particularly in light of the violation of trust it represents and will provide better protection to victims experiencing repeated or continuous abuse. It sets out the importance of recognising the harm caused by coercion or control, the cumulative impact on the victim and that a repeated pattern of abuse can be more injurious and harmful than a single incident of violence.

Refuge www.refuge.org.uk

http://www.refuge.org.uk/get-help-now/help-for-women/recognising-abuse/ -

Recognising Abuse
Thirty-five years ago Refuge set up the world's first refuge for women andchildren escaping domestic violence. Since then, Refuge has grown to become thelargest provider of emergency accommodation and emotional and practical support to women andchildren in the country and the leading voice in the campaign to end domesticviolence.

Women's Aid Federation of England Helpline: 0808 2000 247 (24 hours)

www.womensaid.org.uk

http://www.womensaid.org.uk/domestic_violence_topic.asp?section=0001000100220042 - Emotional Abuse
For women who are experiencing or have experienced physical, mental, sexual ordomestic violence or abuse. Offers advice, support and crisis intervention toabused women.

Scottish Women's Aid

Helpline: 0800 0271234 (24/7)

www.scottishwomensaid.org.uk

Scottish Women's Aid is the lead organisation in Scotlandworking towards the prevention of domestic abuse. We play a vital rolecampaigning and lobbying for effective responses to domestic abuse. An important aspect of our work is ensuringthat women and children who have experienced domestic abuse get the servicesthey need, both from local Women’s Aid groups and from the agencies they arelikely to contact. Our members are localWomen’s Aid groups which provide specialist services to women, children andyoung people. These include safe refuge accommodation, information and support.

Live Fear Free – All Wales Domestic Abuse & Sexual Violence Helpine

Helpline: 0808 80 10 800

www.livefearfree.gov.wales

http://livefearfree.gov.wales/domestic-abuse-and-sexual-violence/types-of-domestic-abuse/?lang=en - Types of Domestic Abuse
www.wdah.org.uk
The helpline provides a bilingual free and confidential information and supportservice for women, children and men in Wales who are experiencing orwho have experienced abuse at the hands of someone close to them.

NorthernIreland Women’s Aid Federation

25hr Domestic and Sexual Violence Helpline: 0808 802 1414

www.niwaf.org

Women’s Aid provides a wide range of services to women and children affected by domestic violence throughout Northern Ireland. We offer a safe place to stay in refugesor outreach support for those remaining at home. Children’s physical needs are met through many types of support.

Victim Support Helpline

Helpline: 0808 1689111www.victimsupport.com

http://www.victimsupport.org.uk/help-for-victims/different-types-of-crime/domestic-abuse - Domestic Abuse
Monday to Friday, 9am to 9pm, Saturday and Sunday, 9am to7pm

The Hideout http://www.thehideout.org.uk/
Website for children and young people witnessing domesticviolence

Broken Rainbow

Helpline: 0300 999 5428Freephone: 0800 999 5428

www.brokenrainbow.org.uk
Our National Lesbian, Gay, Bisexual and Trans* (LGBT)Domestic Violence Helpline provides confidential support to allmembers of the LGBT communities, their family, friends, and agencies supportingthem. The helpline is run by trained LGBT people and provides a space where youcan talk through what is going on, and explore your options.

Southall Black Sisters

Helpline: 0208 571 0800

www.southallblacksisters.org.uk

If you or someone you know isexperiencing domestic violence, Southall Black Sisters can help with practicalhelp and advice. Our holistic service aims to help women and children escape violence and abuse (including forced marriage and honour crimes) and deal with a range of inter related problems. Southall Black Sisters is anot-for-profit organisation set up in 1979 to meet the needs of black (Asianand African-Caribbean) and minority ethnic women. For more than three decades we have been atthe forefront of challenging domestic and gender violence locally andnationally.

FCO Forced Marriage Unit

Helpline: 020 7008 0151 (or 004420 7008 0151 if you are overseas)

http://www.fco.gov.uk/en/travel-and-living-abroad/when-things-go-wrong/forced-marriage/

Our Forced Marriage Unit (FMU) is dedicated both to preventing British nationals being forced into marriage overseas and to assisting anyone in the UK faced with the prospect of being forced into a marriage. If you are worried that you might be forced into a marriage or areworried about someone else who may be you should contact us.

Sharan Project (South Asian Women Help& Support)InformationLine: 0844 504 3231

www.sharan.org.uk

There are many reasons which lead ethnic minority women, particularly of South Asian origin, to leave home forcefully or voluntarily. Issues such as cultural conflict, family breakdown, disownment, forced marriage and or intercourse, domestic and or honour- based violence (real and perceived), as well as many factors can lead women to seek information and practical assistance. The SHARAN Project is designed to empower, educate and inspire women who want to actively learn more about the support and choices that are available to them, to provide them with the tools to lead life on their own terms.

Honour Network - Karma Nirvana

Helpline: 0800 599 9247

www.karmanirvana.org.uk

Karma Nirvana is a registered Charity that supports victimsand survivors of forced marriage and honour based abuse.We are your listening ear inconfidence and many of us have the experience of forced marriage and issues related to honour based abuse. We are here for you when you’re at home or when you leave and will talk over the phone wherever you are. One of our key principles is that we never talk to or engage with your family. Our commitment and loyalty is to you and as we understand the fears when family members become involved.

Iranian & Kurdish Women’s Rights Organisation

Helpline: Mon to Fri 9.30-5.30 0207 920 6460

Emergency numbers 24 hrs

Kurdish/ Arabic 07846 275246

Farsi / Dari /Turkish 07846 310157

www.ikwro.org.uk

The Iranian and Kurdish Women’s Rights Organisation provides advice and support to Middle Eastern women and girls living in the UK who are facing ‘honour’ based violence, domestic abuse, forced marriage or female genital mutilation.

Ashiana Project (London)

Helpline: 020 8539 0427
www.ashiana.org.uk

We believe everyone has the right to live a life free of oppression, fear and violence. We are a charitable organisation based in London, to help women from the Asian, Turkish & Iranian community get help when they need it. We are here to offer our help support and guidance to Women in need. We offer confidential and culturally specific advice, support and information to our clients. Our aim is to empower the women and young people who use our services so that they are able to make informed choices and decisions about their future.

Ashiana (Sheffield)

Helpline: 0114 255 5740
www.ashianasheffield.org

AshianaSheffield has been in existence as an organisation since 1981 and currently provides refuge accommodation and floating/outreach support services to Black, Asian, Minority Ethnic and Refugee (BAMER) women,children and young people who are survivors of partner and family abuse,including forced marriages and honour-based violence, or who have been trafficked for the purposes of sexual exploitation and/or domestic servitude. We offer confidential andculturally specific advice, support and information to our clients.

Hemat GryffeWomen's Aid (Glasgow)
Helpline: 0141 353 0859

www.hematgryffe.org.uk

Hemat Gryffe Women’s Aid are women fromvarious backgrounds who are concerned about violence against women, childrenand young people. We have multi-lingual employees and volunteers. We provide culturally sensitive counselling and recognise that women, children and young people from the black and minority ethnic community experiencing domestic abuse may be reluctant to seek help from mainstream services such as Hemat Gryffe Womens Aid or social services due to cultural beliefs.

Shakti Women's Aid (Edinburgh)

Helpline: 0131 475 2399
www.shaktiedinburgh.co.uk

Shakti Women’s Aid is an organisation based inEdinburgh, working since 1986 to offer support, advocacy and information to all black / minority ethnic women, children and young people experiencing and/or fleeing domestic abuse from partners / husbands, ex-partners and other family members.
If you think you or someone you know might besuffering from domestic abuse, you can contact us for help.

Freedom Charity

24/7 Helpline: 0845 607 0133
www.freedomcharity.org.uk

We aim to empower young people to feel they have the tools and confidence to support each other and have practical ways in which they can help their best friend around the issues of family relationships which can lead to early and forced marriage and dishonour based violence. The Help-line and Textline (text ‘4freedom’to 88802) are manned by trained professionals to help victims of forcedmarriage and their friends who are seeking help, support and advice.