1. ITV Report

Hospital accident and emergency friends and family ratings revealed

Hospital A&E friends and family rating revealed. Photo: Rui Vieira/PA Wire

Almost two-thirds of patients would be "extremely likely" to recommend the A&E ward in which they were treated to friends and family, according to a new "friends and family" survey designed to highlight the levels of care in England's hospitals.

ITV News Medical Editor Lawrence McGinty reports:

Almost 700,000 patients were eligible to take the 'Friends and Family Test' in June 2013 to rate their Accident and Emergency service but only 10% actually completed the survey.

Results for A&E departments in England for June showed:

  • 62.6% would be extremely likely to recommend their A&E service
  • 25.6% would be likely to recommend their A&E service
  • 4.1% would be neither likely or unlikely to recommend their A&E service
  • 2.4% would be unlikely to recommend their A&E service
  • 3.2% would be extremely unlikely to recommend their A&E service
  • 2.2% did not know

Patients in 36 hospital wards across England would not recommend them to their friends or family.

The first wave of the "Friends and Family" test also saw just one English A&E department get a "negative score" - at Chase Farm Hospital, part of the Barnet and Chase Farm Hospital NHS Trust, in north London.

I am determined to give patients a far greater voice within the NHS as a way of highlighting the best and worst of care within our hospitals.

With the ‘Friends and Family’ test, we now have a single measure that looks at the quality of care across the country.

I want the NHS to put patient satisfaction at the heart of what they do and expect action to be taken at hospitals where patients and staff say standards are not good enough.

– David Cameron

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