1. ITV Report

Garages forced to issue old-style paper MoTs after glitches with new online system

Garage owners have complained about problems with the new online MoT system Credit: PA Wire

Garages are being advised to issue old-style paper MoTs after problems with the new online system left many turning drivers away.

It comes after garage owners complained they are having to turn drivers away because the new system has been running slowly or crashed, meaning they may be unable to issued valid MoT certificates.

The Driver and Vehicle Standards Agency (DVSA) said it was working to resolve the "IT issue" and advised garages to issue old-style paper MoTs and send the details on to them.

The AA warned the contingency plans "must be honoured" as drivers could risk being stopped by the police for not having a valid MoT even if it has passed.

We are aware there has been a delay in some MoT services due to an IT issue. We are working to urgently resolve this and minimise the number of customers affected.

Contingency plans are in place. MoT certificates can still be processed manually and the online system is still functional

Almost 800,000 MoTs have already been recorded using the new online system and DVSA has received positive feedback from industry representatives. The system offers more flexibility for garages as it doesn't require specialist IT equipment, and has significantly lower running costs.

– DVSA chief executive Alastair Peoples said