1. ITV Report

TalkTalk website hit by 'significant and sustained' cyber-attack

A police investigation has been launched after the TalkTalk website was hit by a 'significant and sustained' cyber attack, with a 'chance' that customers' credit card and bank details have been accessed, the company says.

In a statement on their website, TalkTalk said that the Metropolitan Police's cyber crime unit was investigating the attack, which took place on Wednesday.

We are very sorry to tell you that on Thursday 22nd October a criminal investigation was launched by the Metropolitan Police Cyber Crime Unit following a significant and sustained cyberattack on our website on Wednesday 21st October.

The investigation is ongoing, but unfortunately there is a chance that some of the following data may have been accessed:

We would like to reassure you that we take any threat to the security of our customers’ data very seriously.

We constantly review and update our systems to make sure they are as secure as possible and we’re taking all the necessary steps to understand this incident and to protect as best we can against similar attacks in future.

– TalkTalk

Customers have been advised to change passwords and to be vigilant with online banking and wary of unexpected phone calls and emails.

The following data may have been accessed by hackers:

  • Names
  • Addresses
  • Date of Birth
  • Credit Card details and/or bank details
  • Email addresses
  • Telephone numbers
  • TalkTalk account information

What to do if you're a TalkTalk customer

TalkTalk say they will contact customers to let them know what has happened and will keep users up to date.

If any unusual account activity occurs, TalkTalk says customers should contact their Bank and Action Fraud immediately.

Action Fraud is the UK’s national fraud and internet crime reporting centre, and they can be reached on 0300 123 2040 or

The TalkTalk website was attack on 21st October, the company says. Credit: TalkTalk

The Metropolitan Police Cyber Crime Unit released a short statement confirming they are investigating an allegation of data theft.

The Metropolitan Police Cyber Crime Unit is investigating an allegation of data theft.

The theft was reported to the Met on Wednesday, 21 October.

There have been no arrests and enquiries are ongoing.

– Metropolitan Police Cyber Crime Unit

This is the third in a spate of cyber attacks affecting TalkTalk customers.

In August the company revealed its mobile sales site was hit by a "sophisticated and co-ordinated cyber attack" in which personal data was breached by criminals.

And in February TalkTalk customers were warned about scammers who managed to steal thousands of account numbers and names from the company's computers.

The theft of data was discovered when TalkTalk investigated a surge in complaints from customers about scam calls between October and December 2014.

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