An investigation has been launched after complaints of an alleged racist remark made over the PA system on a metro service.
An announcment was heard at the Wallsend stop of the Tyne and Wear Metro in Newcastle apparently directed at an Eastern European man who was allegedly begging.
The announcement on the PA system said: "We've had numerous complaints about your behaviour demanding money and begging. You might do it in your country but you're not doing it in here."
Metro bosses said they were taking the remarks very seriously and an investigation has been launched.
Paul Walker, customer service director at DB Regio Tyne and Wear, which operates Metro on behalf of Nexus, said: "We are aware a member of our staff made a tannoy announcement at Wallsend Metro station which may be deemed inappropriate.
"We would like to apologise for any offence caused and can assure customers that reports of inappropriate or offensive behaviour by staff are taken very seriously.
"A full investigation into the matter is currently ongoing to establish the facts and, based on the outcome, appropriate action will be taken."