Video report by ITV News Consumer Editor Chris Choi
The mayors of Greater Manchester and Liverpool have called for Northern to be stripped of its franchise.
Steve Rotheram and Andy Burnham said Transport Secretary Chris Grayling should terminate the franchise as soon as possible.
In a joint statement, they said Northern had “consistently failed” to deliver its legally binding requirements.
The mayors said they were speaking on behalf of the 4.3 million people they represent, a year after last May’s rail timetable chaos.
The two mayors said Northern has failed to deliver a significant and sustained improvement in performance, with nearly a fifth of all services arriving late, 28,000 services cancelled, and a huge increase in services being “shortformed” – reducing the number of carriages on the train – from 2,825 in December 2018 to 4,172 in April 2019.
Northern was also accused of failing to resolve the guards on trains industrial dispute, which has led to 46 days of strike action.
The mayors highlighted the state of Sunday services, saying that last Sunday alone there were 165 unplanned cancellations on top of 90 planned cancellations.
Northern had also failed to introduce new trains, which means the “hated” Pacer trains may not be gone by the end of the year as promised, and promised new services had not been delivered, it was claimed.
The joint statement said: “The Greater Manchester and Liverpool City Region Mayors are now urging the Department of Transport to implement an ‘Operator of Last Resort’ and bring in a new board and team of directors to run the company as soon possible.”
Mick Cash, general secretary of the Rail, Maritime and Transport union, said: “RMT welcomes this decisive move by Andy Burnham and Steve Rotheram and there should now be a swift transition of the Northern routes into a public sector operation. There can be no excuses for any delay.
“RMT will be seeking immediate assurances that the jobs, conditions and pensions of our members will be protected once Arriva are finally kicked off the Northern routes.
"The union will also expect to see an end to outsourcing of support functions and an absolute commitment to safety and the guard guarantee.
“Any attempt by Chris Grayling and the DfT to sabotage the clear wishes of the democratically elected representatives will spark a furious political backlash. For Arriva Rail North the game is up.”
Shadow transport secretary Andy McDonald said: “Labour metro mayors are absolutely right to call for the termination of the Northern rail franchise, which was awarded by the last Conservative government.
“The contract has been a failure in every possible sense with delayed and cancelled trains, new services not being delivered and the dreaded Pacer trains still in operation.
“Northern rail passengers deserve better than this and they also deserve long overdue investment in the Northern rail network.
“Chris Grayling can’t wait for another review. He needs to act immediately and bring this failed franchise to an end.”
The DfT said change could result in "significant disruption" and there are no plans to strip the franchise.
A spokesperson said: “We have seen much needed improvements in Northern services since last year, with industry expert Richard George driving forward a recovery plan focused on reliable services.
“Alongside Transport for the North, who co-manage the franchise, our absolute priority is delivering the services that passengers expect and deserve.
“At a time when performance is improving and brand-new trains are being rolled out to replace the unpopular and dated Pacers, change could result in significant disruption. We see no reason at this stage to consider making changes to the franchise.”