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  1. ITV Report

Whirlpool recalls 5,000 more washing machines over fire fears

Customers discovered faults with the locks in their washing machines. Credit: Whirlpool Corporation/PA

Whirlpool is to recall an extra 5,000 washing machines after finding problems in three more models, adding to a recall of more than half a million units that were at risk of catching fire.

The company said models WMAQC641PUK, WMAQG741PUK and WMFG741GUK will be added to the recall list, and that it would contact all owners of the machines it is aware of.

The model numbers can be found in the recess inside the door or on the back of the appliance.

  • Appliance repairer Jake Duthie explains where you can find the model number on your washing machine

Whirlpool said it had located more than 165,000 of the machines on its recall list since launching a campaign to track them down earlier in the month.

That still leaves around ‭354‬,000 left to identify.

In a statement, Whirlpool said: "Nearly two million people have contacted Whirlpool to check if their washing machines are part of the recall since the company announced the safety issue in mid-December.

"Over 90% of these people have been given peace of mind that their appliances are not affected."

  • Video report by ITV News Business and Economics Editor Joel Hills

The recall started when customers discovered flaws with the washing machines’ door locking system that can cause the devices to overheat and catch fire.

The problem affected Hotpoint and Indesit branded products sold in the UK between October 2014 and February 2018.

Whirlpool vice president Jeff Noel said: "We are hugely grateful to everyone who has already come forward and we urge all remaining owners to please get in touch with us as soon as possible.

"While this is good progress, we know there is still work to do. That’s why we are working seven days a week to look after our customers and running a widespread campaign to raise awareness.

In June 2019 Whirlpool was forced to recall unmodified tumble dryers from homes across the UK. Credit: AP

The company has offered to replace or repair all the affected washing machines, but consumer group Which? said it has been contacted by many customers who fear waiting for a fix.

Sue Davies, head of consumer protection at Which?, said: "It would clearly be unacceptable if customers were left for many months without adequate washing facilities in their homes, particularly when there is also no offer to cover consequential costs such as trips to the laundrette.

"The company should do the right thing and offer customers a refund, so people can get fire-risk machines out of their homes and quickly find a suitable replacement."

Here is a full list of the models involved in the Whirlpool recall of fire-risk Hotpoint and Indesit branded washing machines:

  • WMAQC641PUK
  • WMAQG741PUK
  • WMFG741GUK
  • FML 742P UK Hotpoint
  • WMAOD 743G UK Hotpoint
  • WMAOD 743P UK Hotpoint
  • WMAQB 721P UK.M Hotpoint
  • WMAQC 641P UK.M Hotpoint
  • WMAQC 741G UK Hotpoint
  • WMAQC 741P UK Hotpoint
  • WMAQC 741P UK.M Hotpoint
  • WMAQF 621G UK Hotpoint
  • WMAQF 621P UK Hotpoint
  • WMAQF 641 P UK.M Hotpoint
  • WMAQF 721G UK Hotpoint
  • WMAQF 721P UK.M Hotpoint
  • WMAQL 621G UK Hotpoint
  • WMBF 742G UK Hotpoint
  • WMBF 742K UK Hotpoint
  • WMBF 742P UK Hotpoint
  • WMBF 742P UK.M Hotpoint
  • WMBF 763P UK Hotpoint
  • WMEF 722 BC UK Hotpoint
  • WMEF 742 P UK Hotpoint
  • WMEUF 722P UK Hotpoint
  • WMEUF 743G UK Hotpoint
  • WMEUF 743P UK Hotpoint
  • WMFG 741P UK Hotpoint
  • WMFG 741P UK.M Hotpoint
  • WMFUG 742 P UK.M Hotpoint
  • WMFUG 742G UK Hotpoint
  • WMFUG 742P UK Hotpoint
  • WMFUG 842P UK.M Hotpoint
  • WMJLF 842P UK Hotpoint
  • WMJLL 742P UK Hotpoint
  • WMSAQG 621P UK Hotpoint
  • WMXTF 742G UK Hotpoint
  • WMXTF 742K UK Hotpoint
  • WMXTF 742P UK Hotpoint
  • WMXTF 742P UK.M Hotpoint
  • WMXTF 842P UK.M Hotpoint
  • WMYL 7151PS UK Hotpoint
  • XWA 81252X K UK Indesit
  • XWA 81252X W UK Indesit
  • XWD 71452X K UK Indesit