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  1. ITV Report

Passengers stranded at Heathrow as ‘technical issues’ cause disruption

  • Video report by ITV News Political Correspondent Angus Walker

Passengers have been left stranded on planes and in terminals after a technical failure at Heathrow Airport caused chaos.

The west London hub said extra staff had been put on to help with directing people to their gates.

The situation at the airport, which appeared to be causing delays, was described on Twitter by one passenger as “utter chaos”.

Jenny Nielsen tweeted pictures of whiteboards displaying handwritten flight numbers and destinations.

She said: "Computer systems down at Heathrow. No electronic tickets allowed, delays & no flight information on screens... Oh Blighty."

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In a tweet, Heathrow Airport said: “We are experiencing technical issues at the airport which we are working hard to resolve.

“To help direct customers to their gates, we have deployed additional Heathrow colleagues across our terminals.

“We apologise for the disruption and will continue to provide regular updates.”

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British Airways told a customer on Twitter: “We’re aware Heathrow Airport is currently experiencing a technical issue that is impacting some of their IT systems across the airport, affecting a number of airlines.

“We are working with them to resolve the issue as a priority and apologise for the delay to our customers.”