Gmail, Youtube and other Google services restored after global outage

Earlier on Monday, the tech firm’s service status website said Google’s entire suite of apps had gone down, leaving users unable to access emails or documents via the company’s software. Credit: PA

Gmail, YouTube and a number of other Google services have been restored after a major global outage.

Earlier on Monday, the tech firm’s service status website said Google’s entire suite of apps had gone down, leaving users unable to access emails or documents via the company’s software.

However, in an updated statement just over an hour after the first report of the incident, Google said its apps and services had widely come back online.

In an updated message to users, the company said it would “continue to work towards restoring service for the remaining affected users” but that no further updates would be provided via its service status website.

The technology giant did not disclose what had caused the problem.

Some of Google’s services are among the most widely used in the world – YouTube has more than two billion active users, while Gmail is the world’s most popular email platform with other 1.5 billion users.

Google Drive was among the services that had crashed.

The incident had a far-reaching impact, with other Google services such as Google Maps, as well as Calendar and its cloud storage Google Drive app all being listed as affected by the outage.

Many took to social media to share their frustration with the outage, with the technology giant quickly trending on Twitter.

Service disruption was shown across several Google services including Gmail, calendar and Google Drive.

The website read: "We're aware of a problem with Gmail affecting a majority of users. The affected users are unable to access Gmail. We will provide an update by 14/12/2020 12:12 detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change."

Adam Leon Smith, chair of the Special Interest Group in Software Testing at BCS, the Chartered Institute for IT, highlighted the issues had by users of Google’s smart home products during the outage and said the incident showed how dependent on technology the world was today.

“People are sat in the dark unable to turn on their lights controlled by Google Home. My last two meetings have been unable to use the planned slides as they are stored in Google Slides,” he said.

“Our dependency on technology has grown so much, but the amount spent on reliability, testing and quality hasn’t grown in parallel. Many companies will be reviewing their SLAs (service-level agreements) with Google today and realising their business is dependent on a stack completely outside of their control.”