Santander: Customers unable to use app or online banking after 'technical problem'

Credit: PA

Santander has apologised after issues with their app, online banking and card payments left customers struggling to access their money on Monday morning.

Customers had complained online they had been unable to access the banking app and bills had not been automatically paid despite their accounts having enough money in them.

The bank said their services had returned to normal by 10am.

Customers began reporting issues at around 5.30am according to the website, which tracks service outages of major websites and apps.

The website had received over 1,000 complaints by 6am, with 52% of them relating to the mobile app.In response to people complaining about issues on Twitter, the bank said the issues were "intermittent" so customers should be able to keep on trying until they get their transactions through.

The bank said in a statement posted on Twitter: "Our services are now available as usual.

"We’re very sorry for the inconvenience while we fixed the issues some customers experienced earlier this morning.

"Please be aware there may be delays to some card payments showing on your account."People also said payments were being rejected when attempting to use them online.

Santander posted on their service status website at 8.15am saying they were aware of a 'technical problem" and were working to fix the issue.